Customer Success Lead-German speaker

vor 2 Monaten

Innsbruck, Österreich Funded Club Vollzeit

About Giggle.Tips

At Giggle.Tips, we connect hosts and guests through unique experiences and makes visible what really matters to travelers. We leverage cutting-edge technology and redefine the hospitality industry by focusing on what truly enriches travel experiences—authentic and personalized encounters. Over the past four years, Giggle.Tips has been supporting over 1000 hotel customers across Europe, including Germany, Austria, Switzerland, and Northern Italy. With over 50,000 experiences catalogue, our innovative platform helps hotels stand out by focusing on the emotional and personal aspects of guest interaction, rather than just the physical amenities

About the position

As we gear up for an exciting phase of international expansion, we're looking for a visionary Customer Success Lead to help us scale and enhance our customer engagement strategies. This person will lead the way by: 

  • Very hands-on personality to manage & support existing accounts in their total customer lifetime from onboarding over scaling (Expansion) to churn-prevention
  • Expansion and Retention - Customer Lifetime means the world to you
  • Onboarding: Spearhead customer onboarding initiatives, refining processes for seamless transitions and top-notch experiences,
  • Driving Innovation: Lead efforts to innovate and scale customer success operations, positioning us for growth in new markets while maintaining robust and scalable processes.
  • Team Collaboration: Foster collaboration within micro teams, ensuring global consistency in customer engagement standards and alignment with organizational goals across departments.
  • Strategic Leadership: Provide valuable input to strategic discussions, influencing decisions that impact customer success and overall company growth.

Experience  

  • Minimum 5-10 years in customer success or related roles within the SaaS or hospitality industry, with a proven track record of managing and scaling customer success operations.
  • Very hands on execution abilities while change into a new CLV processes
  • Strategic thinking while managing customer success from a global perspective, capable of planning and executing initiatives that enhance our customer engagement and retention
  • Exceptional ability to communicate and foster positive business relationships.
  • Native German language skills are a must
  • 100% reliable and number driven
  • Hands-on experience while working with cross-functional teams

Compensation and Perks 

  • A competitive salary package, bonus opportunities, and substantial equity options.
  • Remote working with a monthly visit to Innsbruck office. 
  • Diverse, inclusive, and vibrant team that values creativity and innovation.
  • We are in the dynamic growth phase where you can participate in an ambitious expansion journey as we explore new markets and build new capabilities.

      #li-remote 

  • Seasonal Customer Success Specialist

    vor 2 Monaten

    Innsbruck, Österreich Burton Vollzeit

    **Requisition Number**: 986 **Position Title**: **External Description**: For our European HQ in Innsbruck we are currently looking for a: **Seasonal Customer Success Specialist** **German/French speaking** **(M/F/d)** **38,5h/week** **from 31.1.2023 until 31.3.2023** **THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE**: - Establish and maintain...

  • Seasonal Customer Success Specialist

    vor 3 Wochen

    Innsbruck, Österreich Burton Vollzeit

    **Requisition Number**: 986 **Position Title**: **External Description**: For our European HQ in Innsbruck we are currently looking for a: **Seasonal Customer Success Specialist** **German/French speaking** **(M/F/d)** **38,5h/week** **from 31.1.2023 until 31.3.2023** **THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE**: - Establish and maintain...

  • Seasonal Customer Success Specialist

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich Burton Vollzeit

    Requisition Number: 986Position Title:External Description:For our European HQ in Innsbruck we are currently looking for a:Seasonal Customer Success SpecialistGerman/French speaking(M/F/d)38,5h/weekfrom until THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:Establish and maintain professional one-on-one relationships with customers and internal partners...

  • Seasonal Customer Success Specialists Dtc

    vor 2 Monaten

    Innsbruck, Österreich BURTON EUROPE Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...

  • Seasonal Customer Success Specialist B2B

    vor 2 Monaten

    Innsbruck, Österreich BURTON Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...

  • Seasonal Customer Success Specialist B2B

    vor 2 Monaten

    Innsbruck, Österreich BURTON EUROPE Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...

  • Customer Success Specialist Europe Full-time

    vor 4 Wochen

    Innsbruck, Österreich Burton Snowboards Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...

  • Seasonal Customer Success Specialists Dtc

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich BURTON EUROPE Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.As a global leader in snowboarding, we're committed to diversity, equity, and...

  • Seasonal Customer Success Specialist B2B

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich BURTON EUROPE Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.As a global leader in snowboarding, we're committed to diversity, equity, and...

  • Customer Success Specialist Europe Full-time

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich Burton Snowboards Vollzeit

    At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.As a global leader in snowboarding, we're committed to diversity, equity, and...

  • Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard GmbH Vollzeit

    **Flexible Umgebung**:Genieße ein lockeres Arbeitsumfeld, flexible Arbeitszeiten und Home-Office, in dem jede:r Mitarbeiter:in seine/ihre eigene kreative Freiheit hat.Flexible ArbeitszeitenHome-Office-Möglichkeit**Hart arbeiten und Spaß haben**:Wir wachsen ständig und brauchen Mitarbeiter:innen, die bereit sind, sich neuen Herausforderungen zu stellen...

  • Sr. Solution Engineer

    vor 1 Monat

    Innsbruck, Österreich DeepOpinion Vollzeit

    As Senior Solution Engineer in the Customer Success & Solutions team, you are responsible for leading and delivering intelligent automation solutions to our customers based on our products. This involves diverse tasks from evaluating customer requirements, technical solution consulting, solution design, project planning, data evaluation, solution...

  • Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard GmbH Vollzeit

    _RateBoard ist einer der führenden Revenue Management-Software Anbieter und seit 2020 Teil der weltweit bekannten Zucchetti-Group mit rund Mitarbeitern. Wir entwickeln und vertreiben eine innovative Pricing-Software, die Hotels dabei hilft, Ihren Umsatz zu steigern, die Auslastung zu optimieren und interne Prozesse zu vereinfachen sowie Zeit zu sparen. Und...

  • Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard GmbH Vollzeit

    RateBoard ist einer der führenden Revenue Management-Software Anbieter und seit 2020 Teil der weltweit bekannten Zucchetti-Group mit rund Mitarbeitern. Wir entwickeln und vertreiben eine innovative Pricing-Software, die Hotels dabei hilft, Ihren Umsatz zu steigern, die Auslastung zu optimieren und interne Prozesse zu vereinfachen sowie Zeit zu sparen. Und...

  • Junior Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard GmbH Vollzeit

    Du bist dir bewusst, dass Customer Success viel mehr bedeutet, als schnell auf Kundenprobleme zu reagieren und diese zu lösen? Es ist viel abwechslungsreicher: Du sorgst für einen steigenden Customer Lifetime Value, indem du die Beziehungen zu unseren Bestandskunden pflegst.Du möchtest dich umorientieren, hast Hotellerie-Erfahrung oder bist ein...

  • Junior Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard Vollzeit

    Du bist dir bewusst, dass Customer Success viel mehr bedeutet, als schnell auf Kundenprobleme zu reagieren und diese zu lösen? Es ist viel abwechslungsreicher: Du sorgst für einen steigenden Customer Lifetime Value, indem du die Beziehungen zu unseren Bestandskunden pflegst.Du möchtest dich umorientieren, hast Hotellerie-Erfahrung oder bist ein...

  • Junior Customer Success Manager

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich RateBoard GmbH Vollzeit

    **Flexible Umgebung**:Genieße ein lockeres Arbeitsumfeld, flexible Arbeitszeiten und Home-Office, in dem jeder Mitarbeiter und jede Mitarbeiterin eigene kreative Freiheit hat.Flexible ArbeitszeitenHome-Office-Möglichkeit**Hart arbeiten und Spaß haben**:Wir wachsen ständig und brauchen Mitarbeiter und Mitarbeiterinnen, die bereit sind, sich neuen...

  • Customer Success Manager Eu

    vor 2 Wochen

    Innsbruck, Österreich Innerspace GmbH Vollzeit

    At our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the...

  • Customer Success Manager EU

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich Innerspace GmbH Vollzeit

    At our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proac... Original Stellenanzeige auf – Jetzt Jobagent bei...

  • Senior Manager Für Den Customer Success

    Vor 6 Tagen

    Innsbruck, Tirol, Österreich OSBRA – Formteile GmbH Vollzeit

    Parkdepot GmbH4,1 (52 Bewertungen auf )Senior Manager für den Customer Success (m/w/d)Ab sofort gesucht (unbefristet)40 h pro Woche48.840 € pro Jahr (verhandelbar)Teilweise Homeoffice möglichAls Senior Customer Success Manager (m/w/d) bist du die Ansprechperson für alle unsere neuen und bestehenden B2B-Kunden in Österreich und der DACH-Region. Du...