Customer Success Specialist Europe Full-time
vor 1 Woche
As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community.
Through these efforts, we aim to make snowboarding and the outdoors accessible to all.The Breakdown:
Starting as soon as possible we are currently looking for a full-time Customer Success Specialist in Wholesale focusing on the German speaking markets.
What You Get to Do:
- Establish and maintain professional one on one relationships with customers and internal partners
- Cover a wide range of B2B customer questions (e
g:
product information, order status, spare part info, warranty, returns, delivery time, availability, prices, marketing, and sales questions)
- For B2B the CSS knows his/her "Focus/Key" Accounts and VAS (Value added service customers) in detail
- For B2B customers, the CSS covers the full order process, from correct customer data in our systems through order entries, deliveries, warranty claims to marketing and credit support
- Adheres to a data driven work plan and structure, focused on hitting quantitative and qualitative KPIs
- Force of proposal for process improvements and efficiency gains where they arise
What You'll Bring to the Team:
- A passion for snowboarding or the outdoors with an in-depth product knowledge
- Basic economic education is a plus
- Previous experience in Sales and/or Customer service is highly regarded
- Excellent written and oral communication skills in German, fluent in English, French, Italian or Spanish is a strong plus
- A positive attitude, focus on details and capability to work independently while maintaining a "team and customer first" mindset
- Well organized, time efficient and multitasking ability
- Agile and curious about new technologies, tools, and innovative ways of working
What We would Love to Offer You:
- A strategic position at the global market leader in the snowboard lifestyle industry
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- A multinational team, in a modern and pet friendly office, located in the heart of the Alps
- Flexible working hours and work location
- Competitive, rewarding compensation package, depending on your qualifications and experience
- Many other additional benefits including product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.
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