Internship Service Desk Agent
vor 2 Wochen
**Location***:
Wien
**Working hours***:
Part-time
**Occupational Area***:
IT
**Company***:
Erste Digital
We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.
With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region. We aim to attract and develop the best talent and aspire to be an IT employer beyond compare.
We are Erste Digital. We are #digitaltotheheart
**What we are looking for**:
We are looking for an IT Service Desk Agent Intern to provide fast and effective support to our clients.
To ensure success as a Service Desk Agent, you should have knowledge of incident and problem management processes, diagnostic skills, and high-level communication skills. Ultimately, you provide immediate fast and effective support in written or when necessary, as well over the phone.
**What to do**:
- Act as single point of contact to incoming and existing customer requests
- Request pre-processing and quality assurance to determine type and quality
- Interact with customers and provide first resolution through known problems
- Route incoming and existing issues to appropriate internal support groups
- Monitor open tickets to make sure the team is meeting customer SLA’s.
- Keeping customers informed of incident resolution progress, notifying them on service impacts
- Ensure efficient flow of requests from start to finish
**You check these boxes**:
- IT and banking business awareness: ability to appropriately solve or match requests to internal support groups and ask the right questions to properly document all incoming requests
- Knowledge of service desk support tools, familiarity with ITSM systems and practices preferred
- Typing skills to ensure quick and accurate entry of request details
- Interpersonal skills such as communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Ability to work in a team and communicate effectively
- Self-motivated with the ability to work remotely from home and modern shared space office
- Fun, Patience and Understanding
- Provide bilingual Support in German and English
**Why you will like us**:
- Possibility to benefit and learn from our international, talented and passionate community at Erste
- Great learning curve through ownership and creative freedom
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
- Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus
- Health Centre - The Erste Campus operates a fully equipped health centre that offers all employees a high standard of medical services during working hours.
- New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.
- Discover all our benefits of Erste group here - Thanks to our corporate benefits partners, you can also receive a whole bunch of discounts in different areas.
- We offer you a varied part-time internship position (20-30h/week) for 12 months. An internship salary of EUR 2.635;
- gross per month (on a full-time basis) is offered.
**The way we are**:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
-
Service Desk Agent
Vor 4 Tagen
Wien, Wien, Österreich Erste Digital GmbH VollzeitOne bank.Many career paths. #makeITmatter Service Desk Agent (all humans) Location: Vienna, Wien, Austria Working-Hours: fulltime_permanent Division: IT Operations Company: Erste Digital Apply now Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial...
-
Wien, Österreich Erste Digital GmbH VollzeitWe are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build...
-
Internship Service Desk Agent
vor 2 Wochen
Wien, Österreich Erste Digital Vollzeit**Location**: Wien **Working hours**: Part-time **Occupational Area**: IT **Company**: Erste Digital **Culinary delights** **Health Center** **Success through diversity** **Trust-based working hours** **Learning & Development** **Company Description**: With top notch technology, we drive the realization offers the Group’s vision: To provide human...
-
Internship Service Desk Analyst
vor 2 Wochen
Wien, Österreich Erste Digital VollzeitWe are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.- With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build...
-
IT Help Desk Agent
Vor 3 Tagen
Wien, Wien, Österreich Erste Digital GmbH VollzeitWelcome to Erste Digital GmbH, where technology meets human touch! We're a team of passionate professionals dedicated to shaping the future of finance through innovative digital solutions.As an IT Help Desk Agent, you will play a vital role in our customer support team, providing timely and effective assistance to our clients. Your key responsibilities...
-
IT Service Desk Agent
vor 3 Wochen
Wien, Wien, Österreich Österreichische Ordensprovinz des Hospitalordens des heiligen Johannes von Gott Vollzeit30 Wochenstunden, Bürostandort Graz oder St. Veit/GlanGraz oder St. Veit/GlanIT-Services / ÖsterreichDer Central Service Desk ist ein wesentlicher Eckpfeiler der IT-Services der Barmherzigen Brüder Österreich. Du und deine künftigen Kolleginnen und Kollegen betreuen die gesamte IT-Infrastruktur in 5 Bundesländern.Eintönig? Nicht bei uns Die...
-
Service Desk Manager
vor 3 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsIdea 11 is an Australian-based, award-winning, full-stack, values-driven IT consulting and managed services company specialising in cloud computing. We love our customers, deliver exciting and next-gen technology environments with a vibrant team culture, collaborative, supportive work environment.Why work at...
-
Internship - Order Desk
vor 1 Woche
Wien, Österreich Samsung Electronics VollzeitPosition Summary Samsung Electronics is shaping the future with ideas and technologies that improve our everyday life. From TVs to smartphones to LED solutions, it's our goal to inspire people around the world. Do you share our vision? Then let's create great things together. You have completed your studies or are currently in the middle of them and are...
-
Service Desk Agent
vor 2 Wochen
Wien, Österreich Erste Digital Vollzeit**Location***: Wien **Working hours***: Full-time **Occupational Area***: IT **Company***: Erste Digital To ensure success as a service desk specialist, you should have advanced knowledge of incident and problem management processes, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled service desk specialist provides...
-
Front Desk Agent
vor 2 Wochen
Wien 2. Bezirk (Leopoldstadt), W, Österreich Austrian Standards International Vollzeit**Customer Experience | ab 30 h | ab sofort**: - Als Front Desk Agent bist du der erste Touchpoint in unserem House of Standards. Von unserem Front Desk aus begeisterst du gemeinsam mit Kolleg:innen aus dem Customer Experience Team unsere Kund:innen durch deine Service Excellence. Es erwartet dich und unsere Gäste ein Umfeld, in dem Mehrwert für unsere...
-
Service Desk Technician
vor 1 Woche
Wien, Österreich Krila Consultancy & Recruitment Vollzeit**Job Title**: Service Desk Technician **Location**: Vienna, Austria (onsite) **Position Type**: Full-time **Visa requirement**: Must be already resident in Austria. An existing work permit is required, no sponsorship (Austrian/EU Citizen or RWR+) Our client is a digital consulting company working internationally. For their end client, a well known...
-
Service Desk Mitarbeiter:in
vor 3 Wochen
Wien, Wien, Österreich Dr. Richard Gruppe VollzeitWir kommen gut an Die Dr. Richard Gruppe ist mit über 1.800 Mitarbeiter:innen und 1.100 Autobussen das größte eigentümergeführte und eines der erfolgreichsten Busunternehmen im deutschsprachigen Raum. Seit über 90 Jahren bringen wir unsere Fahrgäste sicher und komfortabel an ihre Wunschdestinationen Von der Software zum Fahrplan - IT bewegt den...
-
Service Desk Mitarbeiter:in
vor 3 Wochen
Wien, Wien, Österreich Dr. Richard Gruppe VollzeitWir kommen gut an Die Dr. Richard Gruppe ist mit über 1.800 Mitarbeiter:innen und 1.100 Autobussen das größte eigentümergeführte und eines der erfolgreichsten Busunternehmen im deutschsprachigen Raum. Seit über 90 Jahren bringen wir unsere Fahrgäste sicher und komfortabel an ihre Wunschdestinationen Von der Software zum Fahrplan - IT bewegt den...
-
Service Desk Mitarbeiter:in
vor 4 Wochen
Wien, Wien, Österreich Dr. Richard Gruppe VollzeitWir kommen gut an Die Dr. Richard Gruppe ist mit über 1.800 Mitarbeiter:innen und 1.100 Autobussen das größte eigentümergeführte und eines der erfolgreichsten Busunternehmen im deutschsprachigen Raum. Seit über 90 Jahren bringen wir unsere Fahrgäste sicher und komfortabel an ihre WunschdestinationenVon der Software zum Fahrplan - IT bewegt den BusDie...
-
Service Desk Agent
vor 2 Wochen
Wien, Österreich Erste Digital GmbH VollzeitMake a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts...
-
Stellvertretende Abteilungsleitung Service Desk
vor 2 Wochen
Wien, Österreich ABAX Informationstechnik GmbH VollzeitFor more than 25 years, our teams of IT specialists in Vienna and Traun have been assisting customers with their daily challenges related to IT infrastructure. We specialize in IT support and IT/OT security solutions. This is complemented by business intelligence, data analytics, and data science solutions, as well as our helpdesk. We are looking for a...
-
Customer Service Agent
vor 4 Wochen
Wien, Österreich Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Customer Service Agent
vor 2 Wochen
Wien, Österreich Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Fm4 Internship
vor 1 Woche
Wien, Österreich ORF Österreichischer Rundfunk Vollzeit6. September 2024, 17.47 Uhr **radio FM4 is based in Vienna, Austria and **is regarded as a window to the world, a bilingual youth programme of the Austrian Broadcasting Corporation (ORF). The station represents the diversity of an ever-expanding European youth culture - something reflected in all of its progammes including hourly news bulletins in English...
-
Front Desk Agent
Vor 6 Tagen
Wien, Wien, Österreich Austrotel Hotelbetriebs GmbH VollzeitGilbert &flora öffnen Dir Herz und Türen. Ob aus der Nachbarschaft im 7.Bezirk Wiens oder dem anderen Ende der Welt - wir sind ein open-minded house, das Vielfalt lebt und Gemeinschaft zelebriert. Familiär geführt, kollegial vernetzt und persönlich an deiner Seite. Service wird groß geschrieben. Und deshalb auch mit Übereifer gelebt. &flora ist das...
