Client Success Manager

vor 7 Monaten

Wien, Österreich the female factor Vollzeit

"Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational excellence while maintaining the human touch. Your work will make an impact, shaping the future of gender equality in business." - Mahdis, co-founder & co-ceo

Tasks

At the female factor, we're on a mission to level the playing field for ambitious women globally. As our client success manager, you're vital in establishing robust relationships with our corporate partners, empathizing with their unique needs, and implementing our mission through effective strategies. This role is a perfect fit for a project management maestro with standout client-facing communication skills, who can confidently represent our brand.

your area of responsibility
- Act as the primary point of contact for our corporate clients, demonstrating proactive communication and exceptional customer service
- Serve as the link of communication between our clients & internal teams
- Facilitate meetings with clients to comprehend their specific employer branding and diversity requirements, as well as event objectives and recruiting efforts
- Collaborate with our internal creative and event management teams to design and implement tailor-made strategies that address the unique needs of each client
- Provide clients with regular updates, progress reports, and performance analysis on employer branding campaigns, diversity initiatives, and events
- Proactively identify opportunities for upselling and cross-selling our services to maximise client satisfaction and revenue growth
- Resolve any challenges faced by our clients and deal with complaints to maintain trust
- Attend client meetings, conferences, and networking events to represent the company and foster new business opportunities around Europe
- Monitor and evaluate the success of employer branding and diversity campaigns, adjusting strategies as needed to achieve optimal results

**Requirements**:
**‍ a client's advocate**: you understand the unique challenges our clients face in their journey towards greater diversity and inclusion. You're passionate about fulfilling their needs and are excited to bring the female factor's mission to life.

**a relationship-builder**: forging robust relationships comes naturally to you. Whether it's with clients or internal teams, you thrive in connecting and collaborating with diverse stakeholders.

**a confident communicator**: be it in client meetings or conferences, you're comfortable representing us. You communicate clearly and confidently, both in writing and verbally. English and German are both a must have.

**an organized professional**: your knack for project management, newest tech tools and problem-solving helps you juggle multiple tasks simultaneously.

**Benefits**:

- work from anywhere or join us in our beautiful offices at SPACES around the world
- ⏳ flexible working times and additional vacation days when needed
- mental health support and free access to individual counselling via #openup
- ✈️ team retreats to Cyprus or further destinations
- access to personal development perks like Mindvalley, Udemy, FutureThink, and more
- inclusion in the decision-making process and the possibility to shape your own position around your goals and interests (we grow when you grow)
- a multinational team
- option to get a piece of the cake (aka shares)
- ️ we are fun, promise

our culture

At the female factor, our unique culture is built on core values that guide us. We:
**dream and do**: We're not afraid of thinking big, and we value a hands-on approach to bringing our dreams to life. Failing sometimes is part of the journey - that's how we learn and grow.

**communicate and collaborate**: Clear, proactive communication and collaboration are in our DNA. We're not afraid to ask for help, support others, and share our thoughts openly. We view feedback as a gift that enables us to continuously grow and improve both personally and as a team.

**own and optimize**: We see every area as our own and take full responsibility for outcomes, embodying accountability in every task. Efficiency is key - we're all for getting things done faster and more effectively.

**thrive in change**: We love the thrill of a dynamic, fast-paced work setting. Being agile, flexible, and ready for change helps us strive for excellence.

We're looking for individuals who resonate with these values. If you see yourself reflected in this culture, then you're a perfect fit for our team.

We'd like to inform you that this role is a marginal employment (geringfügig) with an approx. commitment of 10 hours per week with future possibility to increase to 15-20 hours per week. If you're based in Austria, we can employ you directl

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