Digital Client Success Manager
vor 7 Monaten
The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point of contact across engagements through developing and managing a digital client relationship.
Clients are the lifeblood of Emarsys and customer retention is the key to our success. As a Digital Client Success Manager, you will manage a large number of international clients, responding to client inquires, and helping them to get the most out of their investment in our Customer Engagement Platform.
You will effectively perform account reviews, risk assessments, and renewal opportunity forecasting, and ultimately be responsible for Satisfaction, Retention and Growth.
You will propose optimizations for automated communications, processes, dashboards, or workflows that the digital experience relies on, and work closely with the team to implement them and drive long-term customer satisfaction.
The role is perfect for someone who wants to work in a fast-paced SaaS business and understands what a fully digital/automated customer experience means and is passionate to be part of the Digital transformation journey.
This client facing role seamlessly combines customer service experience and commercial awareness with conceptual and operational responsibility.
**YOUR AREA OF RESPONSIBILITIES**
- Proactively oversees the Digital Segment Client requests and serves as primary point of contact for all their commercial requests
- Effectively manage outbound communication on Product Development and Marketing activities and conduct outreach activities to the digital segment clients to help leverage and expand the use of the Emarsys platform and drive upsell and cross selling opportunities
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Identify further growth opportunities and liaise with Client Success Leadership to assess further upsell potential
- Communicate progress of ongoing projects to the client in a timely manner while trying to meet and exceed the assigned SLAs
- Monitor utilization and usage for upcoming contract renewals in SFDC, define and position attack tactics, and manage timelines to ensure delivery in time and secure our long-term revenue stream through the timely renewal of client contracts
- Act as point of escalation for client-specific issues, identify potential risks, such as incomplete projects, non-standard MSA, amendments to main contract, underutilization/overutilization, major business shifts, new decision makers etc., and work closely with other team members and internal departments, on a mitigation plan to ensure a smooth and effective resolution for the client.
- Built client facing proposal documents and ensure quotes and orders are properly reflected in SFDC by managing your pipeline
- Provide operational excellence by following processes, systems and documentation as expected.
- On a daily basis, you will work closely and efficiently with other team members to align priorities
**YOUR PROFILE**
- You are a highly energetic individual with a passion for technology and everything digital
- Comfortable in a fast-paced, high-growth environment
- Accustomed to work with a broad and multilingual customer base and under a pre-defined set of actions
- You have excellent communication, relationship management and negotiation skills
- Customer focus and a problem-solving mentality
- Confident appearance and ability to present in front of executives
- High degree of accountability and commitment to own work
- Process and task oriented; highly organized and diligent.
- Proven ability to deal with change, think strategically, and make complex decisions.
- Fluent in local language and proficiency in English (verbal and written) is a prerequisite, any other language is an advantage
- Understanding of Software as a Service (SAAS)
- Self-motivated but able to work as part of an international team with a positive attitude
**WHAT WE OFFER**
- Join a continuously growing company with a global presence, commitment to innovation and a leading market position
- An inspiring and empowering company culture
- A modern office in central Vienna, easily accessible via public transport
- A well-designed onboarding plan: we set you up for success and support your career with on-going training and development
- Great benefits such as free fruit and coffee, various sports-, social and team events, yearly public transport ticket for Vienna, 2 corporate volunteering days per annum etc
- Permanent contract and attractive compensation package
- Upon agreement with local HR and the hiring manager we may be open to hiring for this position from any country wit
-
Client Success Manager
vor 6 Monaten
Wien, Österreich emarsys eMarketing Systems VollzeitClients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names. Taking ownership of a select portfolio, you’ll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You’ll work to engage with and understand the...
-
Client Success Manager
vor 3 Monaten
Wien, Österreich emarsys eMarketing Systems VollzeitClients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names. Taking ownership of a select portfolio, you’ll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You’ll work to engage with and understand the...
-
Digital Client Success Working Student
vor 2 Monaten
Wien, Österreich emarsys eMarketing Systems VollzeitAs a working student at Emarsys you will dive into the world of Marketing Automation! You will be a permanent part of our DCSM team and have the chance to further develop your know-how from your studies in practice. In this role, you will actively support our Digital Client Success Team, which is responsible for building long-term and sustainable customer...
-
(Junior) Digital Workplace Microsoft Client Manager
vor 6 Monaten
Wien, Österreich Erste Digital VollzeitDie Zukunft des Bankwesens ist digital, und die IT ist der Schlüssel zu diesem Wandel. Die Erste Digital ist der digitale Enabler, der innovative IT-Lösungen für die Erste Group, der führenden Bankengruppe in CEE, vorantreibt. Wir machen zukunftsorientierte IT-Lösungen möglich. Wir unterstützen mit unseren Dienstleistungen den laufenden Betrieb der...
-
Werkstudent in Digital Client Success
vor 3 Monaten
Wien, Österreich emarsys eMarketing Systems VollzeitAls Werkstudent bei Emarsys steigst Du in die Welt der Marketing Automation ein! Du wirst fester Bestandteil unseres DCSM-Teams und hast die Möglichkeit, das im Studium erworbene Know-How in der Praxis weiterzuentwickeln. In dieser Rolle unterstützt du aktiv unser Digital Client Success Team, das für den Aufbau langfristiger und nachhaltiger...
-
Client Success
vor 3 Monaten
Wien, Österreich emarsys eMarketing Systems VollzeitZur Unterstützung unserer Client Success Abteilung suchen wir einen Client Success / Account Manager (m/w). In dieser Rolle sind Sie für die Zufriedenheit, die Bindung und das Wachstum unserer Kunden verantwortlich. Sie überzeugen durch ein gutes Gespür für die Ziele und Wünsche unserer Kunden und es fällt Ihnen leicht, sie bei der Umsetzung mittels...
-
Client Success Manager
vor 7 Monaten
Wien, Österreich the female factor Vollzeit"Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...
-
Wien, Wien, Österreich A1 Digital International GmbH VollzeitAbout A1 DigitalA1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud, and security, we are the ideal partner for digital projects in medium-sized businesses.We currently support more than 500 companies in their digital transformation journey.Job SummaryThis is an exciting opportunity to join our...
-
Client Success Representative
vor 6 Monaten
Wien, Österreich INFUSE Vollzeit**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Digital Workplace Experience Manager
vor 2 Monaten
Wien, Österreich Erste Digital Vollzeit**Dienstort**: Wien**Arbeitszeitausmaß**: Vollzeit**Berufsfeld**: IT**Unternehmen**: Erste Digital**Home Office** *** **Kulinarik am Campus** *** **Vertrauensarbeitszeit** *** **Learning & Development** *** **Mitarbeiterbeteiligungsprogramm** Die Zukunft des Bankwesens ist digital, und die IT ist der Schlüssel zu diesem Wandel. Die Erste Digital...
-
Wien, Wien, Österreich A1 Digital International GmbH VollzeitAbout UsA1 Digital International GmbH makes digitalization happen. We offer scalable services and innovative solutions in IoT, cloud, and security to support the digital transformation of medium-sized businesses.We currently work with over 500 companies to help them achieve their digital goals.Job DescriptionThis role involves coordinating with our Technical...
-
Digital Transformation Project Manager
vor 3 Wochen
Wien, Wien, Österreich A1 Digital International GmbH VollzeitJob DescriptionWe are seeking a skilled Technical Customer Success Manager Connectivity to join our team at A1 Digital International GmbH.Company OverviewA1 Digital is a leading provider of digitalization services, supporting over 500 companies in their digital transformation journey. Our experts work with innovative technologies to create scalable solutions...
-
Digital Workplace Experience Manager
vor 2 Monaten
Wien, Österreich Erste Digital GmbH VollzeitHilf das Finanzleben von Millionen von Menschen zu verbessern: Bei der Erste Digital gestaltest du die digitale Zukunft und schaffst eine bessere finanzielle Gesundheit für alle. #glaubandich Die Zukunft des Bankwesens ist digital, und die IT ist der Schlüssel zu diesem Wandel. Die Erste Digital ist der digitale Enabler, der innovative IT-Lösungen für...
-
Key Merchant Success Manager
vor 6 Monaten
Wien, Österreich Viva Wallet Vollzeit**Key Customer Success Manager - Strategic Accounts/Partners** **Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager** Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer...
-
Digital Transformation Specialist
vor 1 Woche
Wien, Wien, Österreich A1 Digital International GmbH VollzeitA1 Digital International GmbH - A Leading Partner in DigitalizationWe are A1 Digital International GmbH, a renowned company driving digital transformation in medium-sized businesses. Our scalable services and innovative solutions in IoT, cloud, and security make us the ideal partner for digital projects.With over 500 companies supported in their digital...
-
Digital Client Strategist
vor 1 Monat
Wien, Wien, Österreich Virtual Identity AG VollzeitJob DescriptionYou will be the primary point of contact for our clients at Virtual Identity AG, fostering close and trusting relationships with them. Your expertise and personality make you an ideal partner and advisor for our clients to tackle their digital challenges.Key Responsibilities:You will consult our clients on identifying opportunities along their...
-
Digital Transformation Project Manager
vor 2 Wochen
Wien, Wien, Österreich A1 Digital International GmbH VollzeitA1 Digital International GmbH makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are an ideal partner for digital projects in medium-sized businesses.We currently support over 500 companies in their digital transformation journey.Key Responsibilities:Customer Amendment Handling and...
-
Digital Transformation Consultant
vor 1 Woche
Wien, Wien, Österreich A1 Digital International GmbH VollzeitA1 Digital International GmbH is a leading provider of digitalization services and innovative solutions in the areas of IoT, cloud, and security. We are seeking a skilled Technical Customer Success Manager to join our team.As a Technical Customer Success Manager, you will be responsible for identifying customer process needs and system landscapes, as well as...
-
Wien, Wien, Österreich Erste Digital GmbH VollzeitCybersicherheitsarchitektur für die digitale ZukunftDie Erste Digital, ein führendes Unternehmen im Bereich Finanzdienstleistungen in CEE, sucht einen erfahrenen Cybersicherheitsarchitekten für die digitale Arbeitsplatzumgebung. Als Mitglied unseres IT-Teams werdet ihr verantwortlich für die Entwicklung und Implementierung von Sicherheitsarchitekturen,...
-
Project Manager with Focus On Client Success
vor 1 Monat
Wien, Österreich the female factor Vollzeit"Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...
