Digital Client Success Manager

vor 2 Wochen

Wien, Österreich emarsys eMarketing Systems Vollzeit

The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point of contact across engagements through developing and managing a digital client relationship.

Clients are the lifeblood of Emarsys and customer retention is the key to our success. As a Digital Client Success Manager, you will manage a large number of international clients, responding to client inquires, and helping them to get the most out of their investment in our Customer Engagement Platform.

You will effectively perform account reviews, risk assessments, and renewal opportunity forecasting, and ultimately be responsible for Satisfaction, Retention and Growth.

You will propose optimizations for automated communications, processes, dashboards, or workflows that the digital experience relies on, and work closely with the team to implement them and drive long-term customer satisfaction.

The role is perfect for someone who wants to work in a fast-paced SaaS business and understands what a fully digital/automated customer experience means and is passionate to be part of the Digital transformation journey.
This client facing role seamlessly combines customer service experience and commercial awareness with conceptual and operational responsibility.

**YOUR AREA OF RESPONSIBILITIES**
- Proactively oversees the Digital Segment Client requests and serves as primary point of contact for all their commercial requests
- Effectively manage outbound communication on Product Development and Marketing activities and conduct outreach activities to the digital segment clients to help leverage and expand the use of the Emarsys platform and drive upsell and cross selling opportunities
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Identify further growth opportunities and liaise with Client Success Leadership to assess further upsell potential
- Communicate progress of ongoing projects to the client in a timely manner while trying to meet and exceed the assigned SLAs
- Monitor utilization and usage for upcoming contract renewals in SFDC, define and position attack tactics, and manage timelines to ensure delivery in time and secure our long-term revenue stream through the timely renewal of client contracts
- Act as point of escalation for client-specific issues, identify potential risks, such as incomplete projects, non-standard MSA, amendments to main contract, underutilization/overutilization, major business shifts, new decision makers etc., and work closely with other team members and internal departments, on a mitigation plan to ensure a smooth and effective resolution for the client.
- Built client facing proposal documents and ensure quotes and orders are properly reflected in SFDC by managing your pipeline
- Provide operational excellence by following processes, systems and documentation as expected.
- On a daily basis, you will work closely and efficiently with other team members to align priorities

**YOUR PROFILE**
- You are a highly energetic individual with a passion for technology and everything digital
- Comfortable in a fast-paced, high-growth environment
- Accustomed to work with a broad and multilingual customer base and under a pre-defined set of actions
- You have excellent communication, relationship management and negotiation skills
- Customer focus and a problem-solving mentality
- Confident appearance and ability to present in front of executives
- High degree of accountability and commitment to own work
- Process and task oriented; highly organized and diligent.
- Proven ability to deal with change, think strategically, and make complex decisions.
- Fluent in local language and proficiency in English (verbal and written) is a prerequisite, any other language is an advantage
- Understanding of Software as a Service (SAAS)
- Self-motivated but able to work as part of an international team with a positive attitude

**WHAT WE OFFER**
- Join a continuously growing company with a global presence, commitment to innovation and a leading market position
- An inspiring and empowering company culture
- A modern office in central Vienna, easily accessible via public transport
- A well-designed onboarding plan: we set you up for success and support your career with on-going training and development
- Great benefits such as free fruit and coffee, various sports-, social and team events, yearly public transport ticket for Vienna, 2 corporate volunteering days per annum etc
- Permanent contract and attractive compensation package
- Upon agreement with local HR and the hiring manager we may be open to hiring for this position from any country wit

  • Digital Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Digital Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Digital Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys Vollzeit

    The Digital Client Success team is a global, agile, self-organising team whose mission is to drive the digital journey for our clients and deliver a seamless, world-class customer experience.As a Digital CSM with Emarsys, you will develop and manage client relationships across engagements, acting as a commercial point of contact and responding to client...

  • Digital Client Success Manager

    vor 4 Wochen

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Client Success Manager

    Vor 2 Tagen

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names. Taking ownership of a select portfolio, you’ll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You’ll work to engage with and understand the...

  • Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Digital Client Success Working Student

    vor 1 Woche

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    As a working student at Emarsys you will dive into the world of Marketing Automation! You will be a permanent part of our DCSM team and have the chance to further develop your know-how from your studies in practice. In this role, you will actively support our Digital Client Success Team, which is responsible for building long-term and sustainable customer...

  • Digital Workplace Microsoft Client Manager

    vor 1 Woche

    Wien, Wien, Österreich Erste Digital Vollzeit

    Die Zukunft des Bankwesens ist digital, und die IT ist der Schlüssel zu diesem Wandel. Die Erste Digital ist der digitale Enabler, der innovative IT-Lösungen für die Erste Group, der führenden Bankengruppe in CEE, vorantreibt. Wir machen zukunftsorientierte IT-Lösungen möglich. Wir unterstützen mit unseren Dienstleistungen den laufenden Betrieb der...

  • Digital Client Success Working Student

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    As a working student at Emarsys you will dive into the world of Marketing Automation You will be a permanent part of our DCSM team and have the chance to further develop your know-how from your studies in practice.In this role, you will actively support our Digital Client Success Team, which is responsible for building long-term and sustainable customer...

  • (Junior) Digital Workplace Microsoft Client Manager

    vor 2 Monaten

    Wien, Österreich Erste Digital Vollzeit

    Die Zukunft des Bankwesens ist digital, und die IT ist der Schlüssel zu diesem Wandel. Die Erste Digital ist der digitale Enabler, der innovative IT-Lösungen für die Erste Group, der führenden Bankengruppe in CEE, vorantreibt. Wir machen zukunftsorientierte IT-Lösungen möglich. Wir unterstützen mit unseren Dienstleistungen den laufenden Betrieb der...

  • Client Success Partner, Digital Advertising

    Vor 4 Tagen

    Wien, Österreich Sportradar Vollzeit

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: OVERVIEW: Sport provides...

  • Client Success Partner, Digital Advertising

    Vor 2 Tagen

    Wien, Österreich Sportradar Vollzeit

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: OVERVIEW: Sport provides...

  • Client Success Manager

    vor 3 Wochen

    Wien, Österreich the female factor Vollzeit

    "Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...

  • Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich the female factor Vollzeit

    "Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...

  • Junior Client Success Partner

    vor 1 Woche

    Wien, Wien, Österreich Sportradar Vollzeit

    Company DescriptionWe're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job Description:Make the team that changes the way the...

  • Client Success Representative

    vor 2 Monaten

    Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Client Success Representative

    vor 1 Woche

    Wien, Wien, Österreich INFUSE Vollzeit

    OUR HIRING PROCESS: We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview teamPlease note:We...

  • Junior Client Success Partner

    vor 2 Wochen

    Wien, Österreich Sportradar Vollzeit

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: Make the team that changes...

  • Key Merchant Success Manager

    Vor 2 Tagen

    Wien, Österreich Viva Wallet Vollzeit

    **Key Customer Success Manager - Strategic Accounts/Partners** **Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager** Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer...

  • Client Success Representative

    vor 3 Wochen

    Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....