Critical Incident and Escalation Director

vor 3 Monaten

Linz, Österreich Dynatrace Vollzeit

**Company Description**

The Critical Incident and Escalation Director is responsible for leading the organization's response to high-impact incidents and managing escalations to ensure swift resolution and mínimal disruption to operations. This role involves developing and implementing incident management strategies, coordinating with various stakeholders, and overseeing the escalation process to address and resolve complex issues effectively.

**Key Responsibilities**:

- ** Incident Management**:

- Lead and coordinate the response to critical incidents, including product or vendor outages, security breaches, and other major disruptions.
- Develop and implement incident management processes, procedures, and best practices to ensure timely and effective resolution.
- Conduct post-incident reviews to identify root causes, document lessons learned and recommend improvements.
- ** Escalation Management**:

- Oversee the escalation process for unresolved or complex issues, ensuring they are addressed promptly and effectively.
- Collaborate with senior leadership and cross-functional teams to manage high-priority escalations and ensure proper communication.
- ** Strategy and Planning**:

- Develop and maintain incident response and escalation plans, including crisis communication strategies and recovery plans.
- Analyze incident trends and escalate patterns to identify areas for improvement and implement preventive measures.
- ** Stakeholder Communication**:

- Serve as the primary point of contact for critical incidents and escalations, providing timely updates and information to stakeholders, including senior leaders, DLT, and internal and external customers.
- Coordinate with internal teams, external vendors, as needed to manage incidents and escalations.
- ** Program Leadership**:

- Lead process and protocol for Technical Support Engineers and leaders involved in a critical incident by providing guidance, training, and support.
- Foster a culture of continuous improvement and accountability within the incident management and escalation teams.
- ** Compliance and Reporting**:

- Ensure that incident and escalation management practices comply with relevant regulations, standards, and organizational policies.
- Prepare and present incident and escalation reports to senior management, highlighting key metrics, trends, and areas for improvement.

**Qualifications** Minimum Qualifications**:

- Bachelor’s degree in information technology, Business Administration, or a related field (Master's degree preferred).
- 4+ years of experience in incident management, escalation management, or a related field.
- 4+ years of experience with IT systems, infrastructure, and operations.
- 4+ years of experience with incident management tools and frameworks (e.g., ITIL, NIST).
- 4+ years of leadership experience.

**Preferred Qualifications**:

- Effective communication and interpersonal skills, with the ability to manage stakeholder expectations and coordinate across teams.
- Excellent problem-solving, analytical, and decision-making skills.
- Certifications in incident management or related areas (e.g., ITIL, CISSP).
- Experience in a similar role within a large, complex organization.
- Familiarity with regulatory requirements and compliance standards relevant to the industry.

**Working Conditions**:

- Full-time position with occasional on-call availability for critical incidents.
- May require travel or extended hours during major incidents or crises.

**This role can work in a Hybrid work model in Linsz, Gdansk, Vienna, or Barcelona**
**Additional Information**

All your information will be kept confidential according to EEO guidelines.

  • Senior Security Analyst

    vor 4 Monaten

    Linz, Österreich Dynatrace Vollzeit

    Job DescriptionWould you like to bring incident detection and response in a multi-cloud environment to the next level? Can you keep a cool head while leading security incident investigations? Do you have a passion for continuously improving detection and response to threats and incidents? Do you enjoy working together with teams across the company?...

  • Cloud Security Incident Response Lead

    vor 1 Monat

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Enhance Cloud Security with a Proactive ApproachDynatrace is committed to delivering an exceptional user experience worldwide, leveraging its cloud-based software intelligence platform. We're seeking an experienced Cloud Security Incident Response Lead to join our team and play a pivotal role in shaping our security incident response processes.Key...

  • Senior Security Analyst

    vor 2 Monaten

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    At Dynatrace, our mission is to ensure that millions of people worldwide have an exceptional digital experience. We achieve this through a unique combination of observability, automation, and AI, all integrated into one cloud-based software intelligence platform. This platform provides our customers with unparalleled visibility and precise, AI-driven...

  • Universitätsprofessur für „Interface Cultures/Critical Data“

    vor 2 Wochen

    Linz (Stadt), Österreich Kunstuniversität Linz Vollzeit

     Kunstuniversität Linz / University of Arts LinzHauptplatz 6, 4020 Linz / Austriakunstuni-linz.atKunstuniversität Linz – Institut für Medien, Ausschreibung einer Universitätsprofessur für „Interface Cultures/Critical Data“ nach § 98 UG 2002 An der Kunstuniversität Linz gelangt am Institut für Medien...

  • Universitätsprofessur für „Interface Cultures/Critical Data“

    vor 2 Wochen

    Linz (Stadt), Österreich Kunstuniversität Linz Vollzeit

     Kunstuniversität Linz / University of Arts LinzHauptplatz 6, 4020 Linz / Austriakunstuni-linz.atKunstuniversität Linz – Institut für Medien, Ausschreibung einer Universitätsprofessur für „Interface Cultures/Critical Data“ nach § 98 UG 2002 An der Kunstuniversität Linz gelangt am Institut für...

  • Professor of “Interface Cultures/ Critical Data”

    vor 2 Wochen

    Linz (Stadt), Österreich Kunstuniversität Linz Vollzeit

     Kunstuniversität Linz / University of Arts LinzHauptplatz 6, 4020 Linz / Austriakunstuni-linz.atThe University of Arts Linz – Institute of Media, Vacancy for a Professor of “Interface Cultures/ Critical Data” according to Section 98 of the Austrian Universities Act (UG 2002) The University of Arts Linz...

  • Software Delivery Director

    vor 4 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Job DescriptionAt Dynatrace Austria GmbH, we are seeking a talented Software Delivery Director to lead our product development efforts. This is an exciting opportunity for a seasoned professional to join our team and drive the delivery of high-quality software solutions.About UsDynatrace is a one-product software company that creates real value for the...

  • Senior Director, Marketing

    vor 6 Monaten

    Linz, Österreich Thermo Fisher Scientific Vollzeit

    When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Technical Director for Iron and Steel Operations

    Vor 5 Tagen

    Linz, Oberösterreich, Österreich VACE Engineering GmbH Vollzeit

    Key Responsibilities for Iron and Steel OperationsWe are seeking a highly skilled Technical Director to lead our Iron and Steel operations at VACE Engineering GmbH. The successful candidate will have experience in technical functions and be able to oversee the technical aspects of our projects.About the JobAnalyze technical documents, including manufacturing...

  • Chief Cybersecurity Operations Specialist

    vor 1 Monat

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    About Dynatrace Austria GmbHWe are a one-product software company that creates real value for the largest enterprises and millions of end customers globally. Our mission is to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI.At Dynatrace, we strive for...

  • Strategic Compliance Director

    vor 1 Monat

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    About DynatraceDynatrace is a leading software company that empowers organizations to deliver exceptional digital experiences for their customers.We are seeking a highly experienced Strategic Compliance Director to join our Product Compliance and Certification team.

  • Regional Workplace Experience Director

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    At Dynatrace, we empower innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. As a Regional Workplace Experience Director, you will play a pivotal role in shaping the WPX vision and strategy across 9 Dynatrace offices in Austria.About the RoleYou will be responsible for...

  • Cloud Experience Strategy Director

    vor 3 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    About DynatraceDynatrace is a cutting-edge software company that makes software work perfectly. Our platform combines broad and deep observability, continuous runtime application security, and advanced AIOps to provide answers and intelligent automation from data.This enables innovators to modernize and automate cloud operations, deliver software faster and...

  • Project Director for EAF Operations

    Vor 5 Tagen

    Linz, Oberösterreich, Österreich VACE Engineering GmbH Vollzeit

    Ambitious professionals are invited to apply for the position of Project Director for EAF Operations at VACE Engineering GmbH.About Our CompanyWe are a global engineering company offering comprehensive solutions for the metal industry, covering all stages of the value chain from raw material to finished product. With a strong presence in Linz, we deliver...

  • Enterprise Product Experience Director

    vor 3 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    About Dynatrace Austria GmbHWe are a leading software company that aims to make software work perfectly. Our platform combines observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.Job OverviewAs an Enterprise Product Experience Director, you will be responsible for working...

  • Sales Director for Metallurgical Services

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Primetals Technologies Vollzeit

    About Primetals TechnologiesPrimetals Technologies is a leading global plant manufacturer and service partner to the metals industry, offering a wide range of career opportunities. Our pioneering spirit and passion for innovation drive us to lead the metals industry towards decarbonization and digitalization, contributing to a more sustainable...

  • Director, Software Engineering

    vor 2 Wochen

    Linz, Österreich Jobleads Vollzeit € 90.000

    Director, Software Engineering (m/f/x) Dynatrace Dynatrace exists to make software work perfectly. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. Defining the organizational setup of the teams and growing them by finding the right talents with...

  • Founding Director Learning Innovation

    vor 7 Monaten

    Linz, Österreich Perrett Laver Vollzeit

    **Austria´s NEW Interdisciplinary Transformation University (IT:U) is looking for TWO Founding Directors**: IT:U´s identity will be defined by cutting edge interdisciplinary research addressing digital transformation challenges on the road to a sustainable future. The university will develop an international, interdisciplinary, and inclusive community of...

  • Strategic Product Director

    vor 1 Monat

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    **Company Overview**Dynatrace is a leading provider of software intelligence platforms, empowering organizations to accelerate digital transformation and deliver flawless digital experiences. **Job Summary**We are seeking an experienced Strategic Product Director to lead our Cloud Data Acquisition capability. In this role, you will be responsible for...

  • Expert Front-End Developer and Architect

    vor 2 Wochen

    Linz, Oberösterreich, Österreich dynaTrace software GmbH Vollzeit

    You will be part of a global team of expert engineers and architects, led by a director in Europe, to build and maintain a customer-facing application used to support Dynatrace ACE Services engagements.This is a Senior-level position, requiring more than just entry-level expertise. Ideally, you have years of experience writing code, from the front-end to...