Customer Care Christmas Helper

vor 4 Monaten

Wien, Österreich Journi GmbH Vollzeit

**WHO ARE WE LOOKING FOR?**:
At Journi, we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.

We are looking for a support hero to join the Journi team as a Customer Care Christmas Helper This is a temporary role, starting on the 28th of October 2024, and ending on February 14th, 2025. During this period, you'll have the chance to make a meaningful impact by providing exceptional support to our customers, all while being part of our vibrant and collaborative team.

**WHAT YOU'LL DO**:

- Work full time (38.5 h/w) and learn from a passionate, motivated and international team
- Be the first point of contact for our customers
- Manage customer communication (in multiple languages) through various support channels and user touchpoints
- Give and receive constructive feedback and foster an environment for constant improvement
- You may have the chance to transition into a permanent position based on performance and fit

**YOUR BAG OF TRICKS**:

- You can speak German or French or Italian as well as English fluently (+ any additional language is a plus
- You have playful and empathetic writing skills
- You care about good grammar and spelling
- You are patient, service-oriented and genuinely want to resolve problems
- You are a strong communicator, constantly learning, self-motivated and hungry to succeed
- You work efficiently, prioritize workloads, and meet critical project deadlines
- You are an EU citizen or have a valid working permit for Austria
- You are based in Vienna - the world’s most liveable city

**WHAT WE OFFER**:
A minimum annual gross salary in accordance with the Collective Agreement, starting from EUR 31.864 (on a full-time basis, 38,5h). Our final offer depends on your experience and qualifications amongst other factors. A bunch of awesome social benefits such as:

- Free yearly public transport card (Wiener Linien)
- Private pension fund and the possibility to take out a favorable private health insurance policy
- In-house weekly German language lessons
- €2,000 personal development budget per employee per year
- Lunch vouchers worth €5,50 per day (useable 1,000+ restaurants across Vienna, as well as in our downstairs cantine)
- 25 vacation days per year, plus an extra day of holiday for each year working at Journi
- Monthly team activities & and annual team trip to great destinations
- As much as you can drink Italian portafilter coffee and a range of tea options
- Fully functional kitchen in our office with access to healthy and organic foods
- Work in a fun, bright and award-winning office - built by the Journi Team Including ping-pong and foosball to blow off steam
- High-end computer (Mac) set-up and tools that will make you enjoy getting your work done
- Flexible working hours (with core hours: 10am-4pm Mo-Th; and 10am-2pm on Fr)
- Be part of a team of highly motivated and like-minded individuals who you can learn from and want to learn from you too

**APPLY NOW**:
What steps can you expect in the interview process:

- Screen call with the People & Culture team
- Technical interview with our Customer Care team

**About us**:

  • Customer Care Advisor

    vor 7 Stunden

    Wien, Österreich Polestar Vollzeit

    Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do! **Let us describe the challenge we offer** The people at Polestar believe...

  • Customer Care Specialist

    vor 7 Monaten

    Wien, Österreich Journi GmbH Vollzeit

    **WHO ARE WE LOOKING FOR?**: At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print. Are you positive, emphatic and customer-centric? You love to lend a helping hand and are...

  • Customer Care Executive

    Vor 2 Tagen

    Wien, Österreich Eversport GmbH Vollzeit

    Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "**make sports happen**". For more insight into our - **history**, - **incredible team **and - **products**, check out our ‘ -...

  • Customer Care Executive

    Vor 2 Tagen

    Wien, Österreich Eversports Vollzeit

    Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "make sports happen". For more insight into our history, incredible team and products, check out our ‘about us’ page on our...

  • Sales Coordinator

    vor 3 Monaten

    Wien, Österreich Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24179652 **Job Category**Retail & Gift Shops **Location**Vienna Marriott Hotel, Parkring 12a, Vienna, Austria, Austria, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Join us!** The Vienna Marriott never stands still, it's not for nothing that we are the liveliest living room in...

  • Customer Care Associate

    Vor 3 Tagen

    Wien, Österreich Bitpanda Vollzeit

    **Who we are** Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...

  • Standort Manager im Bereich Kundenservice

    vor 1 Monat

    Wien, Österreich ARES Customer Care Solution GmbH Vollzeit

    Standort Manager im Bereich Kundenservice (m/w/d)Festanstellung, Vollzeit · Vienna Twin Tower - WienIhre Aufgaben In dieser herausfordernden Position arbeiten Sie direkt mit der Geschäftsleitung und verantworten die Bereiche: Bestehende Projekte betreuen, entwickeln und optimierenNeue Kundenprojekte entwickeln, implementieren und...

  • Betriebsleiterin mit Erfahrung in Verwaltung und Sicherheit

    vor 4 Wochen

    Wien, Wien, Österreich ARES Customer Care Solutions GmbH Vollzeit

    Überblick", ARES Customer Care Solutions GmbH ist ein Unternehmen, das sich auf Kundenservice und Lösungen spezialisiert hat. Wir suchen eine verantwortungsvolle und erfahrene Person als Betriebsleiterin.", Als Betriebsleiterin sind Sie für die koordinierende und verantwortliche Führung des Teams zuständig. Ihre Aufgaben umfassen die Überwachung der...

  • Customer Care

    vor 7 Monaten

    Wien, Österreich Brainwave Optigrators Vollzeit

    Job Description: Descriptions below in GERMAN and ENGLISH: **Erforderliche Erfahrungen und Qualifikationen** - SAP - Deutschkenntnisse - Ausbildung - CRM - Office Tools - Kundenverständnis **Customer Care & Operations (m/w/d)** Österreich, Wien **Das spricht Dich an** - Allgemeine Büroorganisation wie die Telefonbetreuung und die CRM-Datenpflege -...

  • Customer Care Center Manager

    vor 2 Wochen

    Wien, Österreich Polestar Vollzeit

    **Let us describe the challenge we offer** The people at Polestar believe in our sustainable mission to the planet, but we also care tremendously about building sustainable relationships with our customers. The Global Customer Care team is in an exciting phase of developing a new in-house function - our very own Customer Care Center! This function will work...

  • Customer Care Specialist

    vor 7 Monaten

    Wien, Österreich Journi GmbH Vollzeit

    **WHO ARE WE LOOKING FOR?**: Are you positive, emphatic and customer-centric? You love to lend a helping hand and are known for your heart of gold? You have a passion for writing and are a multilingual talent? Sound like you? Then keep reading! We are looking for a support hero to join the Journi team as a Customer Care Specialist! At Journi, a creative...

  • Kundenservice Manager mit Fokus auf Prozessoptimierung

    Vor 2 Tagen

    Wien, Wien, Österreich ARES Customer Care Solution GmbH Vollzeit

    Bei ARES Customer Care Solutions GmbH suchen wir einen erfahrenen Kundenservice Manager, der sich auf die Optimierung von Prozessen und die Bereitstellung hochwertiger Kundenbetreuung spezialisiert hat.Neben seiner Rolle als Servicemanager ist er auch für die Entwicklung neuer Kundenprojekte verantwortlich. Dabei arbeitet er eng mit der Geschäftsleitung...

  • Help Desk Specialist

    vor 7 Monaten

    Wien, Österreich H-Tech Supports Vollzeit

    H-Tech Supports, a thriving company in the Technology, Information and Internet industry, is seeking to hire a Help Desk Specialist. With a dedicated team of 51-200 employees, we are based in London, United Kingdom. As a Help Desk Specialist at H-Tech Supports, you will have the opportunity to work with a diverse group of professionals who are passionate...

  • Führungskraft Call Center mit Ausblick auf Karrierechancen

    vor 4 Wochen

    Wien, Wien, Österreich ARES Customer Care Solutions GmbH Vollzeit

    Ihre AufgabenUnser Teamchef verantwortet die operative Einheit und ist Ansprechperson für Mitarbeiterangelegenheiten.Er unterstützt bei der Führung und Entwicklung von Callcentermitarbeitern, indem er ihre Weiterbildung und Qualifikation fördert.Der Teamleiter stellt Ziele und Maßnahmen fest, um die gewünschte Leistung und Qualität in unserem Daily...

  • Purchasing & Customer Care Specialist

    vor 4 Monaten

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Date**:2 Oct 2024**Department**:Finance & BK**Team**:Supply Chain/Logistics & Procurement**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT**General Information** - Chiesi Pharmaceuticals GmbH is a subsidiary of the international successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in...

  • Purchasing & Customer Care Specialist

    vor 4 Monaten

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Abteilung**:Finance & BK**Team**:Supply Chain/Logistics & Procurement**Stellentyp**:Direkter Mitarbeiter**Vertragsart**:Unbefristet**Standort**:Vienna, AT**Allgemein** **Vollzeit; all genders** - Chiesi ist ein international tätiges Pharmaunternehmen, das sich auf die Entwicklung und Vermarktung innovativer Arzneimittel spezialisiert hat. Wir arbeiten an...

  • Werkstudent Customer Care

    vor 1 Woche

    Wien, Österreich Hottinger, Bruel & Kjaer Vollzeit

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Customer Care Specialist

    vor 7 Monaten

    Wien, Österreich Journi GmbH Vollzeit

    **WHO ARE WE LOOKING FOR?**: At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print. Are you positive, emphatic and customer-centric? You love to lend a helping hand and are...

  • Customer Care Spezialist/in

    Vor 2 Tagen

    Wien, Österreich Habasit GmbH Vollzeit

    Aufgaben - Sie haben Freude am Umgang und der Kommunikation mit Kunden - Sie erstellen Angebote und Aufträge gemäß den Kundenanforderungen - Sie stellen die Einhaltung kundenspezifischer Liefertermine in Abstimmung mit Kunden und Produktionsteam sicher - Sie bearbeiten Kundenreklamationen und optimieren Abläufe je nach Bedarf - Sie pflegen Kunden...

  • Customer Care Team Lead

    vor 2 Wochen

    Wien, Österreich Bitpanda Pro Vollzeit

    We are #hiring! Bitpanda Pro is looking for a **Customer Care Team Lead & Enablement **in Vienna to join our growing team. This will be leading the set-up of our customer care function, including team and customer care enablement technology. **What you'll do** - Hire, grow and lead the customer care team to support Bitpanda Pro’s users - Lead in the...