Operations Associate, Courier Communications

vor 4 Wochen

Wien, Österreich Wolt Vollzeit

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**_ Join us today to build Wolt together._**
- #LI-LI1_

At Wolt, our mission is to create the world’s best courier experience by optimizing onboarding processes, tailoring content, and ensuring timely, engaging education for our courier partners.

As a Courier Communications Associate, you will play a pivotal role in shaping and enhancing our communication with courier partners, ensuring they receive a world-class experience throughout their Wolt journey. This position demands a blend of creativity, writing expertise, strategic thinking, and analytical skills. You’ll need a proactive mindset, a hands-on approach, and the ability to collaborate effectively with operations specialists, the broader country team, and external partners.

**What you'll be doing**
- Crafting and optimizing courier engagement content using internal tools, including newsletters, in-app messages, push notifications, chatbots, and web pages.
- Maintaining and editing web pages to provide an outstanding courier experience.
- Streamlining processes, procedures, and communication channels for improved efficiency.
- Monitoring courier performance metrics and overseeing funnel execution.
- Guiding new courier applicants through the onboarding process.
- Managing direct communication with courier partners, including handling inquiries, creating information materials, and maintaining the inbox.
- Supporting daily operations and ad-hoc tasks.

**Qualifications**
- Proven experience in communication roles.
- Bachelor's degree in Marketing, Media, Literature, or equivalent experience.
- Background in customer
- or people-oriented roles, especially in online communication.
- Exceptional communication skills with experience creating engaging content for wide audiences (e.g., blogs, newsletters).
- Ability to conceptualize, improve, and execute ideas collaboratively.
- Empathy and motivation skills, with a knack for building rapport with courier partners.
- Proactive problem-solving skills and the ability to thrive in a fast-paced environment.
- Structured, reliable, and responsible work style.
- A creative mindset with a strong eye for detail.
- Fluency in English and German.

**Additional Information** What We Offer**
- Independence in a dynamic, young team.
- Flexible work options, including home office opportunities.
- Discounts on Wolt orders.
- State-of-the-art equipment (Notebook/MacBook and monitor).
- 25 vacation days.
- Fully stocked snack bar with coffee, tea, fruit, and sweets at the office.
- Modern office facilities.
- Regular team-building, sports, and company events.
- We offer an attractive salary starting at 28 500€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process

Laura Ilioaea - Talent Acquisition Partner

  • Operations Associate, Courier Communications

    vor 4 Wochen

    Wien, Österreich Wolt Vollzeit

    Operations Vienna, Austria Full-time **Hey, you look like you might be our new** **Operations Associate, Courier Communications**: Operations Vienna, Austria Full-time At Wolt, our mission is to create the world’s best courier experience by optimizing onboarding processes, tailoring content, and ensuring timely, engaging education for our courier...

  • Operations Associate, Courier Communications

    vor 4 Wochen

    Wien, Österreich Wolt Austria GmbH Vollzeit

    Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well...

  • Communications Strategist for Courier Experience

    vor 4 Wochen

    Wien, Wien, Österreich Wolt Austria GmbH Vollzeit

    About Wolt Austria GmbHWolt is a technology company that provides an online platform for consumers, merchants, and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them.To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions....

  • Courier HR Operations Supervisor

    vor 7 Monaten

    Wien, Österreich Just Eat Takeaway.com Vollzeit

    **Hungry for a challenge?** Unsere Aufgabe? Jeden Food-Moment auf der ganzen Welt zu ermöglichen, sei es durch Kundenservice, Programmierung oder Kuriere. Du bist eine echte Führungspersönlichkeit und hast Lust dich in unserer Courier HR Abteilung einzubringen? Du hast Freude an der Entwicklung und Effizienzsteigerung von administrativen HR Prozessen?...

  • Courier Coordinator

    vor 7 Monaten

    Wien, Österreich Just Eat Takeaway.com Vollzeit

    **Unsere Geschichte**: Ob Du uns als Lieferando.at oder einfach als „diese orangene Food-App“ kennst, Hunderttausende von Feinschmeckern im gesamten Land und darüber hinaus bestellen jeden Tag bei uns. Viele dieser Gerichte werden von “Scoober”, unserem Logistikbereich, geliefert. Mit dieser umfangreichen Lieferflotte auf der Straße unterstützen...

  • Associate Communications Officer

    vor 2 Monaten

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...

  • Operations Associate

    vor 7 Monaten

    Wien, Österreich Marken Vollzeit

    **Wer sind wir?** Marken ist eine hundertprozentige Tochtergesellschaft von UPS und ein wichtiger Bestandteil von UPS Healthcare. Einschließlich Polar Speed und Marken verfügt die UPS Healthcare Division über 128 Standorte mit 5.500 Mitarbeitern weltweit. Für unseren Standort in Wien suchen wir einen **Operations Associate (m/w/d) for Pharma...

  • Events & Operations Associate

    vor 3 Wochen

    Wien, Österreich Plug and Play Tech Center Vollzeit

    WHO WE ARE: Plug and Play Tech Center is one of the most active VCs in the world and the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to the rest of the...

  • Events & Operations Associate

    vor 3 Monaten

    Wien, Österreich Plug and Play Tech Center Vollzeit

    WHO WE ARE: Plug and Play Tech Center is one of the most active VCs in the world and the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to the rest of the...

  • Austria Operations Associate

    vor 2 Wochen

    Wien, Österreich Soly Vollzeit

    Rolle: Operations Associate (w/m/d) Start: So bald wie möglich Standort: Wien **Deine Aufgaben**- Du sorgst als Operations Associate (w/m/d) für zufriedene Kund*innen und kümmerst dich um die Planung und Koordination der Installationen unserer Photovoltaiksysteme - PV-Anlage, Stromspeicher, Wallbox und Energiemanagementsystem- Du **planst und...

  • Strategy and Operations Associate

    vor 7 Monaten

    Wien, Österreich Heizma Vollzeit

    Als Strategy and Operations Associate bei Heizma spielst du eine zentrale Rolle in der strategischen Planung und operativen Umsetzung unserer Wachstumsinitiativen. Du entwickelst und implementierst strategische Projekte, arbeitest eng mit verschiedenen Teams zusammen und stellst sicher, dass unsere operativen Prozesse mit den langfristigen...

  • Refugee Communication Associate

    vor 2 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Refugee Communication Associate (Farsi) **REPORT TO**: Refugee Communication Manager **LOCATION**:Vienna, Austria **Purpose of the role**: **Responsibilities** - Act as the escalation point of contact with refugee applicants and interpret as necessary - Guide the response/respond to challenging/sensitive...

  • Logistics Operations Manager

    vor 2 Wochen

    Wien, Wien, Österreich Amazon Europe Core Vollzeit

    Job SummaryThis role is a key part of our team, focusing on maximizing OTR operations and delivery associate experience by leveraging operational relationships. As a Logistics Operations Manager, you will be responsible for ensuring the highest standards around delivery engagement and creating a 'win-win' culture between operations and delivery...

  • Supply Chain Operations Associate Specialist

    vor 3 Monaten

    Wien, Österreich Organon Vollzeit

    Organon is looking for a **Supply Chain Operations Associate Specialist** who will be joining the Central North Europe Cluster (CNE) at Organon and will be mainly supporting distribution and logistics activities for the cluster markets. You will be reporting to the Supply Chain Operations Manager for Germany, Austria and the Netherlands. This is a remote...

  • Associate Product Ops Analyst

    vor 7 Monaten

    Wien, Österreich Moody's Vollzeit

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We are seeking a highly motivated, personable individual to join our team as an **Associate **Product Operations Analyst**. As an Associate Product Operations Analyst, you will be a vital member of our global Operations Group responsible for supporting...

  • Store Operations Manager

    vor 4 Wochen

    Wien, Wien, Österreich BALENCIAGA AUSTRIA GmbH Vollzeit

    Job Title: Store Operations Manager - Luxury RetailBALENCIAGA AUSTRIA GmbH is seeking a Store Operations Manager to oversee daily store operations and lead a team of sales associates in a high-end retail environment.About the Role:As a Store Operations Manager, you will be responsible for ensuring exceptional customer service, driving sales growth, and...

  • Logistics Operations Manager

    Vor 6 Tagen

    Wien, Wien, Österreich Amazon Europe Core Vollzeit

    We are seeking a highly skilled Logistics Operations Manager to join our Amazon Europe Core team. As a key member of our operations team, you will be responsible for overseeing the efficient movement and delivery of products to our customers.About the RoleThis is an exciting opportunity to work with a dynamic and fast-paced team, utilizing your expertise in...

  • Operations Associate

    vor 6 Monaten

    Wien, Österreich Arbio Group GmbH Vollzeit

    Welcome to Arbio - where innovation meets hospitality, and every day is an opportunity to redefine the way we experience travel! Established in 2021, we specialize in revolutionizing short-term apartment rentals by integrating and expanding hospitality businesses. Our commitment to recognizing hard work led us to set new industry standards, expanding our...

  • Associate Business Operations Einkauf

    vor 3 Monaten

    Wien, Österreich Schira & Leutner Personalberatung Vollzeit

     Unser Auftraggeber ist eines der weltweit führenden Pharmaunternehmen mit mehr als 36.000 Mitarbeitern und mehr als 75 Standorten weltweit und beschäftigt sich mit der Entwicklung und Herstellung qualitativ hochwertiger Medikamente.   Zum nächstmöglichen Eintrittstermin suchen wir eine/n Associate Business Operations Einkauf & Data...

  • Sales Associate 24hrs/week

    vor 7 Monaten

    Wien, Österreich Michael Kors Vollzeit

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! Job Description Sales Associate: Passionate for fashion and a fast paced Jet Set environment, our Sales Associates are Jet Set Ambassadors,...