Head of Enterprise Customer Experience

vor 1 Woche


Wien, Österreich WorldLine Vollzeit

**Head of Enterprise Customer Experience (m/w/d)**:
**Dein Verantwortungsbereich**
- Sicherstellen und Mitwirken eines funktionsfähigen Kundenservice
- Mitwirken bei der kontinuierlichen Optimierung und Verbesserung des Kundenservice entsprechend den aktuellen Markt
- und Kundenanforderungen
- Wahrnehmung der Kostenstellenverantwortung für das eigene Team
- Disziplinarisches und fachliches Führen sowie Qualifizieren, Entwickeln und Motivieren der organisatorisch zugeordneten Mitarbeiter
- Mitwirken bei Projekten sowie ggf. Leiten von Teilprojekten mit fachspezifischem Themenbezug

**Das bringst du mit**
- Wirtschaftswissenschaftliches Studium, kaufmännische Ausbildung oder ähnliche Qualifikationen
- Führungserfahrung (interne und externe Servicestrukturen)
- Mehrjährige Erfahrung in einer Abteilung im Back-Office-Bereich
- Erfahrung im Kundensupport
- Kenntnisse aus dem Umfeld elektronische Kartenzahlung wünschenswert
- Deutsch fließend und Englisch fließend in Wort und Schrift

**Deine Vorteile**

Wir wollen, dass dein Job zu deinem Leben passt. Deshalb bieten wir dir verschiedene Wege für deine Entwicklung.

Dabei geben wir dir den Freiraum, deine Stärken auszubauen. Flexibles Arbeiten und gute Sozialleistungen sind bei uns selbstverständlich.

Die Wertschätzung jedes Einzelnen ist uns wichtig. Dazu gehört für uns auch, deine Leistung zu erkennen und entsprechend zu belohnen.

Deinen engagierten Beitrag honorieren wir mit einer Entlohnung von mindestens Euro 70.000;
- Brutto jährlich, (Vollzeitbasis) mit Bereitschaft zur Überzahlung je nach Qualifikation und Erfahrung

Für Fragen steht dir Sebastian Beul unter der Rufnummer +49 176 266 95 684 zur Verfügung.



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