Customer Care Specialist
vor 6 Monaten
Unser Kunde ist globaler Marktführer bei Produkten der innerbetrieblichen Logistik mit aktiver Präsenz in mehr als 70 Ländern. Für das österreichische Tochterunternehmen, das künftig auch Industriekunden in Deutschland betreut, wird ein neues, 4-köpfiges Team aufgebaut.
Aufgaben
- Kundenspezifische Angebotserstellung und Auftragsabwicklung
- Einhaltung individueller Liefertermine in Abstimmung mit Kunden und Produktionsteam sicherstellen
- Bearbeiten von Kundenreklamationen und Optimieren der Abläufe
- Pflegen, Erweitern und Auswerten der Kundenstammdaten in SAP
- Optimieren und Weiterentwickeln bestehender Kunden
- und Serviceprozesse
- Enge Kooperation mit dem jeweiligen Industrie-Vertriebsteam und Betreuung der Kundenthemen und -projekte
- Zusammenarbeit mit Anwendungstechnik, Einkauf, Finanzbuchhaltung und Fertigung
- Proaktive Kundenkommunikation
Qualifikation
**Fachliche Anforderungen**:
- Mind. 2 Jahre Berufserfahrung in der Auftragssachbearbeitung, mit internationalem und/oder technischem Background
- Kaufmännische oder technische Ausbildung (HAK, HLW, HTL u.ä.)
- Sehr gute Kommunikationsfähigkeit in Deutsch
- Gute Englischkenntnisse
- Hohe IT-Affinität
- SAP-Erfahrung
**Ihre Persönlichkeit**:
- Hilfsbereite Persönlichkeit mit Spaß an Teamarbeit
- Hohe Service
- und Kundenorientierung - intern & extern
- Sehr gutes Telefonverhalten und schnelle Auffassungsgabe
- Gutes Koordinationstalent mit stetigem Lernwillen
**Benefits**:
- Abwechslungsreiche Position mit Entwicklungsmöglichkeit zu selbstverantwortlicher Customer Care Position
- Mitarbeit in einem internationalen Team
- Innovative, technische Produktpalette höchster Qualität
- Sozialleistungen inkl. Bike-Leasing
Es erwarten Sie flache Hierarchien, ein wertschätzendes Umfeld mit Gestaltungsfreiraum. Geboten werden Ihnen attraktive Rahmenbedingungen und persönliche Entwicklungsperspektiven in einem erfolgreichen und expandierenden Unternehmen.
Die Position ist mit einem Jahresbruttogehalt von EUR 45.000,-- dotiert. Bei entsprechender Erfahrung und Qualifikation ist eine Überzahlung möglich.
Ihre schriftliche Bewerbung mit Foto senden Sie bitte an unseren Berater Herrn Mag. Erwin Kretschner. Code „A011217“
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