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Application Engineer for Pre Sales Support
vor 1 Monat
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Technical Support Engineer
vor 2 Monaten
Overview of the Role
The individual in this role will be part of the Global Blue technology division, serving as a Field Service Engineer dedicated to assisting internal clients and managing project execution, such as the deployment of validation and refund kiosks.
A primary responsibility will be to ensure that the IT systems infrastructure across branch offices, refund offices, refunding agents, and merchants utilizing Global Blue IT solutions are effectively supported and adhere to established standards and governance.
The ideal candidate will possess a robust IT background, a strong service orientation, excellent communication abilities, and a pre-sales mindset, as this position involves direct interaction with clients and external partners.
The candidate should ideally be located in Slovakia, preferably in Bratislava, with a requirement for periodic travel to another office.
Key Responsibilities
Collaboration & Engagement
The individual in this position will work closely with:
Clients (including Partners, Agents, Merchants, Customs, and local Global Blue personnel) Colleagues from various technology teams External vendors and third-party providers.Operational Duties
Facilitate the implementation of refunding and validation kiosks. Assist in the execution of Issuing Solutions implementation projects (including integrations) within the defined scope, timeline, and budget. Ensure compliance with global certification standards and governance for locally developed Integrated Issuing Solutions. Provide technical support and requirements to implementation partners, as well as Global Blue product and service owners. Support the commercial team with technical consultancy. Manage the deployment, support, maintenance, and decommissioning of Global Blue IT systems. Aid in local incident and problem resolution. Accept, coordinate, and prioritize all customer requests, maintaining high communication levels with the central team. Stay informed about current and emerging technologies relevant to the role.Support and Enhancement Responsibilities
Develop specifications, installation, and testing protocols for computer systems and peripherals within established guidelines. Initiate and support the purchase order process. Conduct regular assessments of locally deployed technology and evaluate its usage. Contribute to workflow improvements and the definition of service catalogs.Qualifications and Skills
Relevant IT education, with a preference for a university degree. Strong analytical and problem-solving capabilities. Customer service-oriented with a practical, hands-on approach. High standards of quality, accuracy, and risk awareness. Excellent communication skills, particularly in a multicultural global environment. Independent, goal-driven, and self-motivated individual. Strong organizational skills with the ability to prioritize tasks effectively. Familiarity with agile engineering methodologies and ITIL v3 ITSM best practices.Specific Expertise and Knowledge
Over 3 years of experience managing smaller yet complex IT projects with external stakeholders or software development initiatives. Solid understanding of point-of-sale technology and transactional systems. Ability to comprehend customer needs and translate them into functional requirements. Strong grasp of software development projects, particularly low-level system interfaces. Quick analytical skills to assess situations and identify appropriate actions. Experience in an international company or organization is a significant advantage. Capable of being structured yet flexible in managing challenging situations. Proficient in English (both oral and written); knowledge of German is a considerable plus.