Customer Lifecycle Manager
vor 2 Wochen
Company Overview
Erste Group is a renowned banking group in Central and Eastern Europe, established in 1819. With a strong presence in the region, we have become a trusted partner for businesses and individuals alike.
Job Description
We are recruiting a Head of Desk for our Customer Lifecycle Servicing team, responsible for managing processes for all customer segments. Your main goal will be to provide an exceptional experience for our customers and internal teams.
Your Tasks
- Lead the Customer Lifecycle Servicing desk, managing approximately 10 colleagues and roles, responsibilities, and task delegation
- Foster growth in the team and set quality aspirations
- Develop a desk strategy aligned with division and bank strategies, as well as core KPIs
- Ensure high-quality reporting on KPIs and represent the desk to senior stakeholders
Your Background
To succeed in this role, you will need at least five years of experience in the banking industry, with solid knowledge of process improvement, operations, and/or compliance. Excellent communication skills and a positive attitude are essential.
Our Benefits
- Competitive salary
- Full-time working hours
- Flexible work arrangement
- Diverse and inclusive work environment
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