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Innsbruck, Tirol, Österreich MED-EL Vollzeit{"h2": "Customer Engagement Engineer Role", "p": "At MED-EL, we are seeking a highly skilled Customer Engagement Engineer to join our team. As a key member of our engineering team, you will be responsible for building and maintaining our low code platform, ensuring it is intuitive, efficient, and tailored to the unique needs of our...
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Technical Support Specialist
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Technical Support Specialist
vor 1 Monat
Innsbruck, Tirol, Österreich Barracuda VollzeitJoin Our Team at BarracudaWe are seeking a highly motivated and enthusiastic Technical Support Representative to join our team at Barracuda. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners for our security solutions.About the RoleThis is an entry-level front-line facing position where...
Customer Support Specialist
vor 2 Monaten
Location: Innsbruck Office
At Barracuda Networks, we are dedicated to enhancing security across the globe. Our mission is to ensure that every organization has access to top-tier, cloud-based security solutions that are straightforward to implement and utilize. We safeguard email communications, networks, data, and applications with innovative technologies that evolve alongside our clients' needs. Over 200,000 organizations worldwide rely on Barracuda for protection against various risks, allowing them to concentrate on advancing their business objectives.
We recognize that a diverse workforce enriches our collective strength and value as a company. Barracuda Networks is committed to being an equal opportunity employer, adhering to all relevant national, state, and local laws regarding nondiscrimination.
Imagine your future with Barracuda
We are seeking a driven and enthusiastic Support Technician with a solid foundation in computer and networking principles to deliver exceptional support for our advanced networking and security offerings. This entry-level position will involve direct interaction with customers, where you will identify, document, and resolve product support issues through various communication channels.
Responsibilities- Deliver technical assistance for Barracuda's security solutions via phone, email, chat, or remote access.
- Support our partners and clients with configuration, implementation, and troubleshooting tasks.
- Engage with customers and partners to ensure the protection of their IT environments.
- Provide guidance on our network, client/server systems, Linux/Windows/MacOS, storage, email, and web products.
- Completed education with a focus on IT (apprenticeship, technical school, university).
- Strong troubleshooting and problem-solving capabilities.
- Ideally, prior experience in a technical support role.
- Solution-oriented mindset and eagerness to learn new technologies.
- Basic understanding of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is advantageous.
We foster an environment where your opinions are valued, and you can make a significant impact. Opportunities for internal mobility and cross-training are available, enabling you to advance your career within Barracuda.
With over 200,000 global customers, Barracuda is committed to protecting employees, data, and applications from a wide array of threats. We offer comprehensive, user-friendly, and cost-effective solutions for email, application, network, and data protection, continually innovating to provide the security technologies of tomorrow, today.
