Customer Support Team Lead

vor 1 Tag

Wien, Wien, Österreich Grassfish Marketing Technologies GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Grassfish Marketing Technologies GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Lead and manage a team of customer support specialists to ensure timely and effective resolution of customer issues
  • Develop and implement processes and procedures to improve customer satisfaction and support efficiency
  • Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience
  • Provide training and coaching to support team members to ensure they have the necessary skills and knowledge to provide excellent customer service
  • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as needed
Requirements
  • Minimum 3 years of experience in customer support or a related field
  • Proven track record of providing exceptional customer service and support
  • Strong leadership and management skills, with experience leading a team
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
  • Ability to analyze complex customer issues and develop effective solutions
  • Strong problem-solving and analytical skills, with the ability to think critically and outside the box
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative and innovative team culture
  • Flexible working arrangements, including remote work options

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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