Customer Support Liaison
vor 12 Stunden
{"h2": "About Lingvano", "p": "At Lingvano GmbH, we're on a mission to bridge the gap between Deaf and hearing communities. Our platform offers easy-to-use sign language lessons and Deaf culture courses, making it easier for people to connect with Deaf relatives, friends, colleagues, or neighbors.", "h2": "Job Overview", "p": "We're seeking a Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for managing inbound customer support requests, collaborating with other teams to resolve issues efficiently, and maintaining a thorough understanding of our brand and products.", "h2": "Key Responsibilities", "ul": [{"li": "Manage inbound customer support requests via email using Freshdesk, collaborating with other teams as necessary to resolve issues efficiently."}, {"li": "Maintain a thorough understanding of Lingvano's brand and products, as well as the Deaf community to provide accurate information to our customers."}, {"li": "Monitor and improve customer satisfaction metrics across various platforms, including App Stores and other sources of online customer feedback."}, {"li": "Enhance internal and external customer support documentation, including FAQs and self-help guides."}, {"li": "Collaborate with cross-functional teams and contribute to the strategic development of community growth initiatives, offering insights and recommendations to senior management."}, {"li": "Stay up-to-date with the latest trends in customer support to continuously improve our strategies."}], "h2": "Requirements", "p": "To be successful in this role, you'll need to have fluency in English and American Sign Language (ASL), as well as deep insights into the Deaf community and culture. You'll also need proven experience in written customer support, familiarity with online support tools like Freshdesk or Zendesk, and strong organizational, project management, and problem-solving skills.", "h2": "What's in it for you", "ul": [{"li": "You'll have the opportunity to contribute to building a successful brand with a clear social impact, and work alongside an international team of Deaf, hard of hearing, and hearing employees."}, {"li": "You'll have the flexibility to choose your working hours within a flexible working scheme."}, {"li": "You'll have the opportunity to use up to 10% of your weekly working time for personal and professional development, plus a learning and development budget to spend on training and other learning opportunities."}], "p": "This is a permanent, part-time position (20 hours per week) based in the continental US. We're particularly open to welcoming Deaf applicants and strongly prefer individuals who are actively engaged in the Deaf community.", "p": "Founded in 2018, Lingvano quickly grew to become one of the largest platforms for learning Sign Languages online. We're currently offering courses for American Sign Language (ASL), British Sign Language (BSL), and Austrian Sign Language (OEGS).", "p": "Lingvano consists of an international and diverse team of Deaf, and hearing people. We're collaboratively working together to help you connect with Deaf relatives, friends, colleagues, or neighbors.", "h2": "Benefits", "ul": [{"li": "You'll have the opportunity to contribute to building a successful brand with a clear social impact, and work alongside an international team of Deaf, hard of hearing, and hearing employees."}, {"li": "You'll have the flexibility to choose your working hours within a flexible working scheme."}, {"li": "You'll have the opportunity to use up to 10% of your weekly working time for personal and professional development, plus a learning and development budget to spend on training and other learning opportunities."}]
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Customer Support Specialist
vor 12 Stunden
Wien, Wien, Österreich Lingvano GmbH VollzeitCommunity and Customer Support LeadWe are seeking a highly skilled and passionate Community and Customer Support Lead to join our team at Lingvano GmbH. As we continue to grow and expand our community of learners, we need someone who can help us build a stronger and more satisfied community.Key Responsibilities:Manage inbound customer support requests via...
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vor 1 Woche
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Customer Support Specialist
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