German Speaking Customer Support Representative

Vor 2 Tagen


Wien, Wien, Österreich Patrique Mercier Recruitment Vollzeit
Customer Support Representative - German Language

Patrique Mercier Recruitment is excited to present an opportunity for a skilled Customer Support Representative to join our client, a prestigious financial institution, in the banking sector.

This role involves delivering exceptional customer service to German-speaking clients, providing answers and solutions related to accounts, transactions, and financial products. The ideal candidate will have a passion for helping customers navigate their banking needs and thrive in a dynamic environment.

Key Responsibilities
  • Provide top-notch customer support in German for banking inquiries
  • Assist clients with account management and transaction issues
  • Offer information regarding financial products and services
  • Resolve customer complaints with professionalism and empathy
  • Document customer interactions accurately in the system
  • Collaborate with various teams to enhance the customer experience
  • Stay informed on industry regulations and company policies
Requirements
  • Fluency in German and English, both written and spoken
  • Experience in customer support, preferably in the banking or financial sector
  • Strong communication and interpersonal skills
  • Detail-oriented with excellent problem-solving abilities
  • Ability to work under pressure and manage multiple inquiries
  • Proficiency in banking software or customer management systems is a plus
  • Commitment to high standards of customer service
  • Team player with a drive for continuous improvement
What We Offer
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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