Customer Support Specialist

vor 1 Tag


Wien, Wien, Österreich Wolt Vollzeit
Support Associate

You are part of the live operation, communicating with all Wolt users - customers, couriers, or restaurants - providing the best support a hungry person could wish for.

Key Responsibilities:
  • Processing incoming live chats from our customers, venues, and couriers in shifts.
  • Development of our support function together with the support team as well as other teams within Wolt.
  • You provide both inbound and outbound support via phone calls.
  • Proactive problem solving by monitoring order volume with our internal tools.
  • Ensuring that the delivery operation runs smoothly, in close consultation with the operations team.
Requirements:
  • You have excellent communication skills - speak fluent German and can express yourself well in English.
  • This is a shift work position. You can work mornings, evenings, and even weekends - Wolt is available to its clients seven days a week.
  • You have already gained experience in customer-oriented jobs and are a team player.
  • You have a quick grasp, an eye for detail, and never lose sight of the big picture.
  • You are tech-savvy and interested in digital products.


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