Community Support Liaison

vor 2 Monaten


Wien, Wien, Österreich Lingvano GmbH Vollzeit

About Lingvano GmbH:

We are a social impact-driven company dedicated to breaking down language barriers and building bridges between Deaf and hearing individuals.

Our mission is to create inclusive and accessible sign language and Deaf culture lessons.

We are currently seeking a highly skilled and passionate Community and Customer Support Lead to join our international team.

This is a permanent, full-time position (40 hours per week) based in the continental US.

The successful candidate will be a self-starter with excellent written communication skills, a detail-oriented mindset, and a deep understanding of Deaf culture and community.

  • Manage inbound customer support requests via email using Freshdesk, collaborating with other teams as necessary to resolve issues efficiently.
  • Proactively identify and respond to customer support topics on social media platforms and manage online communities.
  • Promote user-generated content to foster a sense of belonging and engagement within the community.
  • Enhance internal and external customer support documentation.
  • Monitor and work to improve customer satisfaction metrics.

What We Offer:

  • A dynamic and inclusive work environment.
  • A flexible working scheme.
  • Opportunities for personal and professional development.

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