Customer Support Liaison

vor 4 Wochen

Wien, Wien, Österreich Lingvano GmbH Vollzeit
About Us

Lingvano GmbH is a pioneering platform dedicated to breaking down language barriers and fostering connections between Deaf and hearing individuals. Our mission is to create accessible and engaging sign language lessons that empower learners worldwide.

Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for managing customer inquiries, collaborating with cross-functional teams, and driving community growth initiatives.

Key Responsibilities
  • Manage customer support requests via email, ensuring timely and accurate responses.
  • Maintain a deep understanding of Lingvano's brand, products, and the Deaf community to provide exceptional support.
  • Monitor and improve customer satisfaction metrics, leveraging insights to inform strategic decisions.
  • Develop and maintain internal and external support documentation, including FAQs and self-help guides.
  • Collaborate with cross-functional teams to drive community growth initiatives, offering expert insights and recommendations.
  • Stay up-to-date with the latest trends in customer support, applying innovative strategies to enhance our services.
Requirements
  • Fluency in English and American Sign Language (ASL), with a strong preference for Deaf applicants actively engaged in the Deaf community.
  • Deep understanding of Deaf culture and cultural sensitivities, with the ability to adapt communication styles to meet the needs of diverse customers.
  • Proven experience in written customer support, with a strong focus on accuracy and attention to detail.
  • Familiarity with online support tools, such as Freshdesk or Zendesk.
  • Excellent written communication skills, with the ability to adapt tone and style to meet Lingvano's brand identity.
  • Strong organizational, project management, and problem-solving skills, with a self-starter attitude and detail-oriented mindset.
Benefits
  • Contribute to building a successful brand with a clear social impact, working alongside an international team of Deaf, hard of hearing, and hearing employees.
  • Enjoy a flexible working schedule, with the option to choose your working hours.
  • Utilize up to 10% of your weekly working time for personal and professional development, plus a learning and development budget to enhance your skills.

Lingvano GmbH is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our passion for creating a more accessible and connected world.

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