Customer Support Specialist
vor 2 Wochen
At Lingvano GmbH, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our community and customer support team, you will play a vital role in helping us build a stronger and more satisfied community of learners.
Key Responsibilities:
• Manage inbound customer support requests via email using Freshdesk, collaborating with other teams as necessary to resolve issues efficiently.
• Proactively identify and respond to customer support topics on social media platforms, including Facebook, Instagram, and TikTok, and manage, moderate, and grow our online communities, such as our Facebook group or Discord community.
• Promote and amplify user-generated content to foster a sense of belonging and engagement within the community.
• Enhance internal and external customer support documentation, including FAQs and self-help guides.
• Stay up-to-date with the latest trends in community development and customer support to continuously improve our strategies.
• Collaborate with cross-functional teams and contribute to the strategic development of customer support and community growth initiatives, offering insights and recommendations to senior management.
Requirements:
• Fluency in English and American Sign Language (ASL).
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