Customer Success Manager
Vor 6 Tagen
We are a pioneering company in the field of Supply Chain Risk Management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide.
Our mission is to unlock unprecedented efficiency, transparency, and resilience in the supply chain for our clients. We help them achieve a sustainable supply chain and prevent setbacks.
We are already a trusted partner of leading companies such as AbInBev, BMW, Kärcher, PwC, Porsche, and many more.
We are seeking a highly skilled Customer Success Manager to join our Enterprise Customer Success team and contribute to our exciting journey.
Your MissionAs our Customer Success Manager, you will be responsible for:
- Onboarding clients and guiding them through the implementation process for a seamless experience.
- Accompanying clients through Proof-of-Concept projects and ensuring they have a positive and successful experience with Prewave.
- Creating an exceptional customer experience by training users, sharing best practices, and optimizing customer use to their needs.
- Presenting the capabilities of our product to clients, creating opportunities for upselling and growing our bottom line.
- Communicating with clients, understanding their requirements, setting up project plans, and presenting results.
- Representing the clients' best interests in the company, communicating their inputs with the technical team, and helping to improve our product to reflect customer needs.
- Monitoring multiple projects simultaneously, tracking progress, and ensuring deadlines are met.
We are looking for a candidate with:
- At least 2 years of experience in a customer-facing role, managing enterprise-level client portfolios.
- Tech-savviness and ability to work with various technologies and online platforms.
- Familiarity or willingness to work in a high-paced start-up environment.
- Initial experience with project management.
- Excellent Excel skills.
- A valid work permit for Austria.
- Fluent English skills and an additional language (either French, Italian, or Portuguese).
We value candidates with:
- Fluent German skills.
- Completed higher education (HAK, HTL, Bachelor's Degree or equivalent).
- Previous experience in the technical industry or environment.
- Previous experience or exposure to the supply chain environment.
- Previous experience in the procurement industry or environment.
We provide:
- An extensive compensation package, including a base salary and a performance-based bonus.
- A dynamic team in an open and inclusive work atmosphere.
- Various opportunities to develop your career within the company.
- The opportunity to be part of a highly innovative Austrian tech startup.
- A family-friendly environment with flexible working hours and home-office possibilities.
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