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Customer Success Manager
vor 2 Monaten
Unlock Efficiency and Resilience in Supply Chain Management
Prewave GmbH is a pioneering company in the field of Supply Chain Risk Management, leveraging AI-powered solutions to analyze and predict risks and disruptions worldwide. Our mission is to empower businesses to achieve a sustainable supply chain and prevent setbacks.
We are trusted partners of leading companies such as AbInBev, BMW, Kärcher, PwC, and Porsche, and we continue to grow our team and expand our reach. As a German-speaking Customer Success Manager, you will play a crucial role in our success.
Your Mission
As our Customer Success Manager, you will be responsible for:
Onboarding clients and guiding them through the implementation process for a seamless experience
Accompanying clients through Proof-of-Concept projects and ensuring they have a positive and successful experience with Prewave
Creating an exceptional customer experience by training users, sharing best practices, and optimizing customer use to their needs
Presenting the capabilities of our product to clients, creating opportunities for upselling and growth
Communicating with clients, understanding their requirements, setting up project plans, and presenting results
Representing the clients' best interests in the company, communicating their inputs with the technical team, and helping to improve our product to reflect customer needs
Managing multiple projects simultaneously, monitoring progress, and ensuring deadlines are met
Working cross-platform to manage customer data, keeping it consolidated and up-to-date
Must-Haves
2+ years of experience in a customer-facing role
Tech-savviness and ability to work with various technologies and online platforms
Familiarity or willingness to work in a high-paced start-up environment
Initial experience with project management
Very good Excel skills
Valid work permit for Austria
Fluent English and German skills
Bonus Points
Completed higher education (HAK, HTL, Bachelor's Degree or equivalent)
Previous experience in a technical industry or environment
Previous experience or exposure to the supply chain environment
Previous experience in the procurement industry or environment
An Extensive Compensation Package
We offer an attractive compensation package consisting of a base salary and a performance-based bonus. The minimum OTE (on-target-earning) for this role is EUR 42,000 gross per year. The actual compensation package is based on your qualifications and experience.
A Dynamic Team in an Open and Inclusive Work Atmosphere
We are committed to building a diverse, equitable, and inclusive workplace, where everyone feels valued and supported.
Various Opportunities to Develop Your Career
We are dedicated to helping each other achieve personal and shared goals, and we offer opportunities for growth and development within the company.
Opportunity to Be Part of a Highly Innovative Austrian Tech Startup
We are a trailblazer in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
A Family-Friendly Environment
We offer flexible working hours and home-office possibilities to support a healthy work-life balance.
We, at Prewave GmbH, take pride in encouraging and ensuring a sustainable, transparent, and resilient supply chain for all. Our platform enables clients to utilize various tools to understand, analyze, and anticipate risks. We utilize AI technologies to identify and predict these risks.
