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Customer Success Manager

vor 2 Monaten

Wien, Wien, Österreich Mittelstand Connect GmbH Vollzeit
Beschreibung der Rolle

Wir suchen einen erfahrenen Kundenbetreuer, der unsere Kunden bei der optimalen Nutzung unserer cloudbasierten Softwareprodukte unterstützt. Als Customer Success Manager wirst du die Schnittstelle zwischen unseren Kunden und ihren Ansprechpartnern sein und sicherstellen, dass unsere Kunden die volle Potenzial unserer Lösungen nutzen.

Aufgaben und Verantwortlichkeiten
  • Kundenbetreuung: Du berätst unsere Kunden zur optimalen Nutzung unserer Softwareprodukte und unterstützt bei der Digitalisierung ihrer Geschäftsprozesse.
  • After-Sales-Tätigkeiten: Du führst Produktschulungen durch und betreibst proaktives Kundenmanagement (Vor-Ort-Termine, Ansprechpartner, Projekt-Support).
  • Kundenbindung: Du bist die Schnittstelle zwischen unseren Kunden und ihren Ansprechpartnern.
  • Kontinuierliches Lernen: Du nimmst die Rolle als Inputgeber ein und stellst so die kontinuierliche Verbesserung unseres Produkt- und Serviceangebots sicher.
Qualifikationen und Anforderungen
  • Empathie: Du kennst die Bedürfnisse unserer Kundschaft.
  • Flexibilität: Du bist immerzu offen für neue Aufgaben.
  • Motivation: Du setzt dir gerne ambitionierte Ziele.
  • Organisation: Du gehst stets strukturiert an Aufgaben heran.
  • Kommunikationsfähigkeit: Du weißt, wie du Menschen erreichst und verfügst über hervorragende Deutschkenntnisse (C2-Niveau) in Wort und Schrift.
Vorteile
  • Unerwarteter Vertrag mit Aufstiegsmöglichkeiten und Aussicht auf Führungsverantwortung.
  • Überdurchschnittliches Jahresbruttogehalt ab 45k-50k (Basis Vollzeit) zzgl. Erfolgsbeteiligung.
  • Dynamisches internationales Umfeld mit flachen Hierarchien und kurzen Entscheidungswegen.
  • Viel Freiraum und die Möglichkeit, die eigene Rolle in der Firma mitzugestalten.
  • Feierabendbierchen im Power-Tower, sowie Bowl-Wednesdays.
  • innoscripta Kindergeld.
  • Individuelle Weiterbildung.
  • Regelmäßige Get-Together, Sommerfeste und allerlei Möglichkeiten zum Feiern.