Operations Associate Courier Onboarding Specialist

Vor 5 Tagen

Wien, Wien, Österreich Wolt Vollzeit
About the Role

We are seeking a highly motivated and organized Operations Associate to join our Courier Onboarding Team in Austria. As a key member of our Operations Team, you will be responsible for the onboarding of new courier partners and ensuring they have everything needed to provide exceptional service throughout all stages of delivery.

Key Responsibilities
  • Onboard and retain a high number of happy courier partners on our platform to ensure a healthy and sustainable delivery operation.
  • Manage the physical receipt and maintenance of optimal stock levels of courier gear.
  • Hand out gear to courier partners or process shipping requests as needed.
  • Perform regular inventory counts and order courier gear as required.
  • Control daily courier supply to ensure timely delivery of orders.
  • Review and verify documents and information submitted by courier partner applicants and follow up with them as necessary.
  • Develop and implement processes to drive operational efficiency and enable business operations to scale efficiently.
  • Collaborate with the Operations team to share development ideas and improve ongoing tasks.
Requirements
  • You are an excellent communicator and team motivator, with daily contact with courier partners.
  • You are a fast learner and attentive to both small details and the bigger picture.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • You have analytical skills and experience with tools such as Google Sheets or Microsoft Excel is an advantage.
  • You are able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
  • You are thorough and organized, with great attention to detail.
  • Fluency in both German and English is required.
About Wolt

Wolt is a Finnish technology company and a leading food delivery platform. We are growing rapidly and are committed to creating the world's best courier experience by optimizing processes, bettering content, and minimizing friction.

What We Offer
  • Independent work in a young and dynamic team.
  • Possibility of home office.
  • Discount on Wolt orders.
  • Notebook/Macbook and monitor.
  • 25 days of vacation.
  • Modern office.
  • Team building, sport, and company events multiple times a year.

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