Business Analyst/Solution Analyst for Enterprise Content Management
Vor 4 Tagen
Join our team as a Business Analyst/Solution Analyst for Enterprise Content Management
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.
The ECMP Enterprise Content Department is looking for experienced support in a transformation project from an internal Activity Management Tool to a new workflow management platform (Pega). Furthermore, support in maintenance and improvements of existing products to ensure state of the art operations.
Key Responsibilities:
- Analyzing customer requirements and designing fitting solutions.
- Supporting in the resolution of operations incidents.
- Collaborating with Business Users across the entire Erste Group in the context of ongoing projects.
- Proposing new ideas to improve the current process and application landscape.
- Contributing to the maintenance and enhancement of Pega-Workflows and customer solutions throughout the customer lifecycle.
Requirements:
- Experience in Quality Assurance and familiarity with Jira/Confluence/Service Now.
- Ability to refine business and technical requirements and act as a bridge between technology and business value.
- Experience working in a product-driven environment with multicultural teams.
- Passion for business processes and continuous learning.
- Proficiency with Pega or willingness to acquire necessary skills.
- Familiarity with methods related to processes and requirements.
- Strong communication, stress-resilience, and respectful attitude towards others.
- Good command of both English and German is required (B2 or C1 level).
Why you will like us:
- Possibility to benefit and learn from our international, talented and passionate community at Erste.
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
- Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
- Employee benefits – from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
- Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital.
- A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 52.136,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.
Our values:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
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