Highly Skilled Technical Support Specialist

vor 3 Wochen


Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

Unlock your potential in a dynamic and innovative environment at Dynatrace Austria GmbH.

Company Overview

Dynatrace is a leader in unified observability and security, empowering organizations to modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. With over 50% of the Fortune 100 companies as our customers, we're shaping the future of digital transformation.

Job Description

As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team, working directly with customers to resolve technical issues and problems related to our SaaS and Managed products. Your role involves:

  • Recognizing and solving complex problems reported by customers
  • Interacting with diverse customer technology ecosystems
  • Collaborating with customer application specialists to troubleshoot and resolve platform or product issues
  • Staying up-to-date with cutting-edge technologies and attending training for new product features
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A technical degree (preferably in Computer Science) or relevant experience in IT
  • Professional work experience in software development, software testing, or in customer services
  • The ability to analyze code written in modern programming languages
  • Experience with various operating systems (Linux, Windows) and computer networks
  • Knowledge of cloud and host virtualization technologies
  • Strong analytical thinking with a structured approach to problem solving
Benefits

We offer a competitive salary package, including a minimum salary of €56,500 per year (based on full-time employment), and a higher salary in line with qualification and experience. Additionally, you'll enjoy:

  • A global team spirit and international environment
  • Opportunities to learn new technologies and develop your skills
  • Weekend and holiday work once every 2 months, with same weekly working time and additional salary compensation
Salary

Your estimated annual salary for this position is approximately €60,000, based on qualifications and experience.



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