Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Job DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new roleReporting to the Manager, Early Resolutions, the Early Resolutions Officer is part of the Member Resolutions Team within the broader Member Sentiment Team. The role is primarily phone-based and is responsible for identification and allocation of escalations and resolving non-complex complaints in a timely manner, in accordance with Fund and regulatory requirements whilst embracing and driving change.The successful candidate will make recommendations about workflow allocations to ensure that complaints are prioritised as required in a high-volume environment. They will escalate complex matters and matters that may attract media or stakeholder attention as appropriate. They will have good problem-solving skills, and are committed to improved member experience, service, or engagement.Key duties include but are not limited to:Take details of new complaints transferred by phone from the contact centreResolve non-complex administration IDR complaintsRespond to complainants who have been identified in member surveys and social media via outbound callsTriage and refer administration tasks of new complaintsAssist with case allocation across the Member Resolutions teamEnsure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the Complaint Management PolicyAdhere to reporting of complaint related breaches and incidents management requirementsIdentify continuous improvement opportunities to deliver an enhanced member service, greater efficiency and or reduction of risk to the fundEnsure relevant legislative and organisational requirements are met; keep up to date on all key changes to relevant regulationsMaintain strong working relationships with internal staff and external third partiesThis role can be based in any Australian capital city.What you'll needThe role requires the ability to work collaboratively, and when required assist other team members with investigation or solutions in an environment where ideas and suggestions are explored with enthusiasm. We seek someone who has the willingness to continuously improve both themselves and the teams around them. In addition, you will bring:At least two years' experience in Superannuation/ Life insurance, or in a related rolePrevious experience in customer service or dispute resolutionExcellent written and verbal communication skillsHigh attention to detailGood stakeholder management skills, with the ability to engage effectively at all levelsExcellent organisational skills with the ability to prioritise and manage the range of tasks required of this positionExcellent interpersonal skills which foster cooperation and teamwork in a close team environmentAn intermediate working knowledge and experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, and other Microsoft applicationsRG146 accreditation (desired)Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.What's nextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.
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Early Resolutions Officer | Sydney, Au
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer role with one of the leading companies in AU right now -- Prospa -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Prospa As our Customer Resolution Officer, you will report to the Customer Experience Lead and focus on managing and...
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Sydney, Österreich Tideri Jobbörse VollzeitBruntWork | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Sydney - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 11/19/2024 Remote Job Industry Other Job Description This is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit...
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Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Member Resolutions Officer
vor 22 Stunden
Sydney, Österreich Efinancialcareers Ltd. VollzeitMember Resolutions Officer - AdministrationJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and...
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Member Resolutions Officer
vor 22 Stunden
Sydney, Österreich Efinancialcareers Ltd. VollzeitMember Resolutions Officer - AdministrationJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and...
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Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
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Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
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Collections Resolution Officer
Vor 6 Tagen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit management...
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Collections Resolution Officer
Vor 6 Tagen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution OfficerAbout Us: We are Australia's leading credit management...
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Customer Resolution Officer
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Resolution Officer (12 month FTC)At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.The roleAs our Customer Resolution Officer, you will report to the Customer Experience...
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Manager, Estate Triage
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitManager, Estate Triage & Resolution Westpac Banking Corporation, Sydney, AustraliaPermanent Hybrid working environment Job DescriptionManager, Estate Triage & Resolution 53720Permanent Parramatta Location Hybrid working environment How will I help?As the Manager Estate Triage & Resolution, you will drive the business performance in line with Compliance and...
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Manager, Estate Triage
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Sydney, Österreich Westpac VollzeitManager, Estate Triage & Resolution Westpac Banking Corporation, Sydney, Australia Permanent Hybrid working environment Job Description Manager, Estate Triage & Resolution 53720 Permanent Parramatta Location Hybrid working environment How will I help? As the Manager Estate Triage & Resolution, you will drive the business performance in line with Compliance...
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Manager, Estate Triage
vor 4 Wochen
Sydney, Österreich Westpac VollzeitManager, Estate Triage & ResolutionWestpac Banking Corporation, Sydney, AustraliaPermanentHybrid working environmentJob DescriptionManager, Estate Triage & Resolution 53720PermanentParramatta LocationHybrid working environmentHow will I help?As the Manager Estate Triage & Resolution, you will drive the business performance in line with Compliance and...
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Fraud And Scams Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitFraud and Scams Officer Westpac Banking Corporation, Sydney, Australia12-month initial contract with potential permanent conversion afterJob Description Fraud and Scams Officer 12-month initial contract with potential permanent conversion afterParamatta Location How will I help?The Fraud and Scams team is part of Westpac's Corporate services division and is...
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Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer (12 month FTC) role with one of the leading companies in AU right now 🔥 -- Prospa -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Prospa 🧐🧐\*This is a 12 month contract role\* As our Customer Resolution Officer, you will...
