Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Job DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New RoleAs the Senior Member Resolution Officer, you will be responsible for investigating and resolving complex complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements. You will be the subject matter expert and first point of contact for team members, assisting with queries, workflow, and case allocation.Some responsibilities include but are not limited to:Manage complex Administration Internal Dispute Resolution (IDR) complaints.Investigate, identify the root cause of the complaint and provide responses to complainants.Handle administrative tasks such as mailbox, reports, urgent enquiries etc.Quality review cases and ensure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the IDR Policy.Maintain strong working relationships with internal colleagues and external third parties.Establish a unified and collaborative culture to reduce the number of complaints that escalate to EDR.Operate and make decisions according to the Fund's Policies, Standards and Procedures and the Fund's Key Decision Registers and the delegated authorities.Actively support a team culture of compliance and risk management ensuring awareness of processes, policies, and systems to ensure breaches are limited.What You'll NeedMin 3 years' experience in a Superannuation Administrative or related role.Previous experience in dispute resolution and complex complaint management essential.Excellent written and verbal communication skills with exceptional attention to detail.Good stakeholder management skills, with the ability to engage effectively at all levels.Excellent organisational skills with the ability to prioritise and manage a range of tasks required of this position.Able to work independently and autonomously to achieve excellent outcomes.RG146 accreditation or willingness to obtain.The ideal candidate will be highly results and outcome-driven, with a drive for continuous improvement on both themselves and the team around them. You will be able to problem-solve, make recommendations and help improve member experience, service, and engagement.Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.What's NextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.
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Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
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Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Member Resolutions Officer
vor 23 Stunden
Sydney, Österreich Efinancialcareers Ltd. VollzeitMember Resolutions Officer - AdministrationJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and...
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Member Resolutions Officer
vor 22 Stunden
Sydney, Österreich Efinancialcareers Ltd. VollzeitMember Resolutions Officer - AdministrationJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and...
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Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
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Customer Resolutions Officer
vor 3 Wochen
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Sydney, Österreich Clifford Chance VollzeitThe role We have one of the world's leading litigation and dispute resolution (L&DR) practices specialising in complex, multi-jurisdictional litigation, international arbitration and regulatory investigations around the globe.Our team in Australia is one of the country's leading litigation and dispute resolution teams and has overseen many of the most...
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Paralegal, Litigation
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Sydney, Österreich Clifford Chance VollzeitThe roleWe have one of the world's leading litigation and dispute resolution (L&DR) practices specialising in complex, multi-jurisdictional litigation, international arbitration and regulatory investigations around the globe. Our team in Australia is one of the country's leading litigation and dispute resolution teams and has overseen many of the most...
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Sydney, Österreich Robert Walters Australia VollzeitDispute Resolution and Compliance Officer You will be joining a global insurance company as the Dispute Resolution and Compliance Officer within the legal and compliance team based in Sydney.About the Role Responsibilities include: Address complaints from the business's policyholders, including those related to Internal Dispute Resolution (IDR) and External...
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Collections Resolution Officer
Vor 6 Tagen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit management...
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Sydney, Österreich Tideri Jobbörse VollzeitSenior Commercial Underwriter | Sydney, AU Sydney, AU Hays is thrilled to partner with a leading force in the Australian insurance market.Your new company Hays is delighted to partner with a leading force in the Australian insurance market to offer a confidential and unique opportunity.Join a dynamic team dedicated to providing high-quality service,...
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Collections Resolution Officer
Vor 6 Tagen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution OfficerAbout Us: We are Australia's leading credit management...
