At | Head Of Customer Success | Melbourne
Vor 3 Tagen
Lead Customer Success to Transform Education
About the Role:
As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.
Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).
You'll empower your team to deliver exceptional experiences, influence Net Promoter Score (NPS), and foster long-lasting relationships with our customers.
Key Responsibilities:
Team Leadership: Lead, coach, and develop a high-performing team of CSMs.
Customer Success: Drive customer adoption, retention, and advocacy.
Revenue Growth: Identify upsell and cross-sell opportunities to increase revenue.
Data-Driven Insights: Leverage data to inform strategic decisions and optimize customer journeys.
Process Improvement: Continuously improve processes and efficiencies to enhance customer experience.
Cross-Functional Collaboration: Work closely with Sales, Onboarding, Product, Engineering, and Marketing teams.
What We're Looking For:
Proven experience leading high-performing customer success teams Strong leadership, coaching, and mentoring skills 3+ years' experience in fast-growing B2B SaaS companies Deep understanding of customer success principles and methodologies Ability to leverage data to drive decision-making and improve outcomes Excellent communication and interpersonal skills Strong problem-solving and analytical skills Passion for education technology and a commitment to customer success To Apply:
This is a unique opportunity to work for one of the fastest growing EdTech businesses in Australia.
For the right candidate a base salary of $200K + 20% bonus + super is on offer.
To apply please contact Peter Brooks at (emailprotected) or click "APPLY".#J-18808-Ljbffr
-
Head Of Customer Success
Vor 3 Tagen
Melbourne, Österreich At VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
Vor 4 Tagen
Melbourne, Österreich At VollzeitLead Customer Success to Transform Education About the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).You'll empower your team to deliver...
-
Head Of Sales
vor 1 Monat
Melbourne, Österreich Mays Region - Modern Woodmen Of America VollzeitThis leadership and growth role will see you drive sales and corporate partnerships for a leading online brand.Working with the CEO and Head of Strategy, you will own revenue, gross margin, and customer satisfaction targets across the B2B channel.You will lead and continue to build the team across Business Development, Customer Success, and Sales.You will...
-
Head Of Customer Success
vor 1 Woche
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform Education About the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
vor 1 Woche
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Enterprise Change
vor 2 Wochen
Melbourne, Österreich City Of Melbourne VollzeitManagement & Change Consulting (Consulting & Strategy)Government - Local (Government & Defence)Full timeSituated on the traditional lands of the Bunurong Boon Wuurung and Wurundjeri Woi-Wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of...
-
Head Of Enterprise Change
vor 2 Wochen
Melbourne, Österreich City Of Melbourne VollzeitManagement & Change Consulting (Consulting & Strategy)Government - Local (Government & Defence)Full timeSituated on the traditional lands of the Bunurong Boon Wuurung and Wurundjeri Woi-Wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of...
-
Melbourne, Österreich Tideri Jobbörse VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).You'll empower your team to deliver...
-
Melbourne, Österreich Melbourne School Of Psychological Sciences VollzeitHead of School, Melbourne School of Psychological SciencesHead of School, Melbourne School of Psychological SciencesUniversity of MelbourneMelbourne, AustraliaRef nr: Please use this reference number when applying: A039374Please send us your application as soon as possible as we are continuously assessing candidates for this assignment.All applications must...
-
Melbourne, Österreich Melbourne School Of Psychological Sciences VollzeitHead of School, Melbourne School of Psychological SciencesHead of School, Melbourne School of Psychological SciencesUniversity of MelbourneMelbourne, AustraliaRef nr: Please use this reference number when applying: A039374Please send us your application as soon as possible as we are continuously assessing candidates for this assignment.All applications must...
-
At | Head Of Commercial | Melbourne
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitGeneral/Business Unit Manager (CEO & General Management) Full time ABOUT OUR CLIENTOur client is an Australian success story, operating independently as a dairy and plant-based beverage processor as well as a contract manufacturer.With a strong focus on environmental sustainability, they offer fully integrated, modern, single-site dairy and plant-based...
-
Head Of Strategy
Vor 3 Tagen
Melbourne, Österreich At VollzeitFull timeWe are the leading Australian owned manufacturer within the Automotive Industry servicing commercial, retail and independent channels throughout Australia and New Zealand.Our Company values are built on our key assets… People - our team members, our customers and suppliers.We are seeking to expand our Executive Leadership Team with the addition of...
-
At | Head Of Infrastructure | Melbourne
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time Join a Market leading Australian business Melbourne or Perth based As Head of Infrastructure, you'll play a pivotal role in enabling the growth and success of a market leading Australian business.You'll lead a talented team, foster collaboration, and champion innovative solutions.Your expertise...
-
Head Of School, Melbourne Dental School
vor 2 Monaten
Melbourne, Österreich Melbourne Dental School VollzeitHead of School, Melbourne Dental SchoolUniversity of MelbourneMelbourne, AustraliaRef nr: Please use this reference number when applying: A039802Please send us your application as soon as possible as we are continuously assessing candidates for this assignment.All applications must include the following information so the panel can assess your suitability:A...
-
Head Of School, Melbourne Dental School
vor 2 Monaten
Melbourne, Österreich Melbourne Dental School VollzeitHead of School, Melbourne Dental SchoolUniversity of Melbourne Melbourne, Australia Ref nr: Please use this reference number when applying: A039802 Please send us your application as soon as possible as we are continuously assessing candidates for this assignment.All applications must include the following information so the panel can assess your...
-
Head Of Planning
Vor 3 Tagen
Melbourne, Österreich At VollzeitOur client doesn't just plan for success – they make it happen! As an industry leader we're all about creating amazing experiences for our customers and driving innovation in everything they do. Now, we're on the lookout for an energetic and forward-thinking Head of Planning to take their supply and demand game to the next level. If you're a strategic...
-
Head Of Enterprise Change
Vor 3 Tagen
Melbourne, Österreich At VollzeitManagement & Change Consulting (Consulting & Strategy)Government - Local (Government & Defence) Full time About the role The Head of Enterprise Change is a newly created role within CityLab, offering a unique opportunity to lead enterprise-wide transformation initiatives.You will work closely with the Director of CityLab and key stakeholders across the...
-
Head Of Enterprise Change
Vor 3 Tagen
Melbourne, Österreich At VollzeitManagement & Change Consulting (Consulting & Strategy)Government - Local (Government & Defence)Full timeAbout the roleThe Head of Enterprise Change is a newly created role within CityLab, offering a unique opportunity to lead enterprise-wide transformation initiatives. You will work closely with the Director of CityLab and key stakeholders across the...
-
Customer Success Manager, Melbourne
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitLocation: Melbourne, Victoria, Australia Customer Success Manager, Melbourne The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of...
-
Regional Manager
Vor 3 Tagen
Melbourne, Österreich At VollzeitWe are a fast-growing, global business founded in Australia in 2015, providing flexible leasing solutions. With a subscription-based model, we make vehicle leasing simple.About the JobAs the Regional Manager, you will drive sales growth and lead a collaborative team of 10 professionals. Reporting to the Head of Sales you will:Spearhead market growth and...