Client Manager
Vor 3 Tagen
Are you a dynamic and relationship-driven professional with a passion for delivering exceptional client experiences? Vet.CT are looking for a part time Client Manager to join our friendly and growing team in Perth, Australia.This role plays a pivotal part in fostering client relationships, supporting to drive business growth as well as ensuring that the highest level of customer service is given to our global clients using a patient's first approach.Hours and days required:1 or 2 weekdays either Wednesday and/or Friday (7.5 hours per day) Plus 1 in 4 weekends or Saturday and Sunday (7.5 hours per day)Key ResponsibilitiesVeterinary customer service via telephone and email communicationInteraction with the Clinical Case Manager on shift and Client Relationship ManagerTroubleshooting image transfer and software platform usage e.g. Kibana MonitoringAdding additional body areas to cases and discussing this with clientsPrioritising the different levels of enquiries based on patient first processAssisting with Client resolutions and feedbackManaging client email enquiriesBuild professional relationships with new and existing clientsEnsure timely and successful delivery of services to clients, to constantly improve client expectationsLiaise between clients and internal teamsWorking with the leadership team on developing and delivering client service and engagement initiativesSkills RequiredUnrivaled customer service skillsExcellent communication and relationship building abilityAbility to problem solve and use own initiativeAbility to calmly prioritise and multi-taskReliable and organised with excellent time management skillsAbility to work efficiently and accurately under pressureAdaptable and able to take on/delegate multiple tasksStrong team player, flexible and self-motivatedExperience and QualificationsKnowledge and/or experience in the veterinary industryVeterinary nursing qualification (desirable but not essential)Knowledge and/or experience in digital medical imagingExperience of coordinating multiple clientsStrong customer service experienceBenefits20 days plus public holidays (Pro Rata)Superannuation pension planEmployee Assistance ProgrammeCompany shares scheme (after 12 months of employment)Inclusion and DiversityVet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.
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