Sr. Mgr, Service Delivery
vor 2 Wochen
About Git Hub As the global home for all developers, Git Hub is the complete AI-powered developer platform to build, scale, and deliver secure software.
Over 100 million people, including developers from 90 of the Fortune 100 companies, use Git Hub to build amazing things together across 330+ million repositories.
With all the collaborative features of Git Hub, it has never been easier for individuals and teams to write faster, better code.
Locations In this role you can work from Remote, Australia Overview Git Hub is seeking a Senior Manager for Service Delivery in our Expert Services team in APAC, reporting to the Director of APAC.
This position manages a team of Services Delivery Engineers and works closely with the Director, Engagement Managers, and Project Managers to provide excellent customer service to our customers, as well as serve as a liaison to internal teams.
This is a remote position that will be focused on supporting engagements in specific regions.
The Senior Manager for Service Delivery plays a pivotal role in maintaining customer satisfaction by facilitating exceptional service from commencement to completion of services engagements.
This role is the liaison between internal teams and services sales, with a primary focus on stakeholder alignment and unblocking throughout the entire services process.
In addition, they are responsible for managing a team of services engineers and helping them continue to grow and build their skills in Git Hub.
This role also works closely with the Resource Manager role to ensure their engineers are staffed on engagements that meet their respective skill sets.
There will be a focus on ongoing process improvement and operations flow specific to engagements to maintain a scalable, repeatable business.
Responsibilities Partner closely with the regional Sales, Support, and Customer Success teams to service their business segments and regions.
Work with the Engagement Manager to schedule and plan engagements.
Collaborate with field services sales to understand customer needs so that Expert Services delivery can exceed expectations.
Reliably and consistently provide great customer experiences by scheduling engagements on time with appropriate resources.
Manage customer communication with regards to scheduling and sentiment.
Develop and leverage a deep understanding of Git Hub Services offerings in order to assign and schedule effectively.
Collaborate cross-regionally for optimized scheduling, delivery, and process fidelity.
Ensure customer engagement issues are resolved in a fast and professional manner.
Work closely with operations teams on forecasting, reporting, assignment allocation, and process improvements.
Possess a deep knowledge of best practices when it comes to strategic delivery and customer satisfaction, executing in effective ways across complex projects.
Work with operations to build solutions for scheduling, time tracking, and engagement visibility.
Conduct partner alignment meetings and ensure partners understand their roles and responsibilities for co-delivered engagements.
Effectively develop and mentor team members to build broad and deep bench strength in the skills needed to manage and scale delivery needs.
Assist in recruitment, management, and onboarding of new team members.
Be a support to the Project Management function.
Be a secondary support to operations reporting.
Qualifications Required Qualifications Many years experience in technical consulting, software development, application security, or related field OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND a few years experience in technical consulting, software development, application security, or related field OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND a couple years experience in technical consulting, software development, application security, or related field OR Doctorate in Information Technology (IT), Computer Science, Business Administration, Engineering, Business Leadership, or related field AND experience in technical consulting, software development, application security, or related field OR equivalent experience.
Experience leading customer projects.
Preferred Qualifications People management experience.
Experience leading customer projects.
Experience in technical consulting.
Experience working for a technology vendor in the Dev Ops, Dev Sec Ops or Developer AI industry in an operations or project management capacity.
Basic awareness of software development vocabulary and technical aptitude to learn basic Git and Git Hub vocabulary.
Excellent follow-up on action items with a get-it-done positive attitude in a fast-paced, frequently changing environment.
Excellent communication skills, both verbal and written.
Experience helping solve the problems of Git Hub customers.
Git Hub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success #J-18808-Ljbffr
-
Sr. Mgr, Service Delivery
vor 2 Wochen
Central Coast, Österreich Github VollzeitAbout GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.With all the collaborative features of GitHub, it...
-
Sr. Mgr, Service Delivery
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.With all the collaborative features of GitHub, it...
-
Sr. Mgr, Service Delivery
Vor 6 Tagen
Central Coast, Österreich Github VollzeitAbout GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.With all the collaborative features of GitHub, it...
-
Sr. Manager, Professional Services
Vor 7 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitSr.Manager, Professional Services North Sydney, NSW, AU OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues,...
-
Sr Sales Account Manager
vor 1 Woche
Central Coast, Österreich Aspen Technology, Inc. VollzeitThe driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career...
-
Sr Sales Account Manager
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitThe driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career...
-
Service Delivery Manager
vor 3 Wochen
Central Coast, Österreich Suncorp VollzeitTake the next step.Be part of something bigger at Suncorp.Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise Technology Supporting team environment and WFH flexibility Brisbane, Sydney or Melbourne location About the role The Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle...
-
Service Delivery Manager
vor 3 Wochen
Central Coast, Österreich Suncorp VollzeitTake the next step.Be part of something bigger at Suncorp.Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise TechnologySupporting team environment and WFH flexibilityBrisbane, Sydney or Melbourne locationAbout the roleThe Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of...
-
Sr. Cloud Support Specialist
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitNorth Sydney, NSW, AU OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...
-
Sr. Applications Engineer
vor 3 Wochen
Central Coast, Österreich Canadian Solar Inc. VollzeitJob Description(Sr.) Applications Engineere-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications.The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at...
-
Senior Delivery Manager
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Delivery Manager - Fixed Term Duration At Optus, we have an ambitious goal to be Australia's most loved everyday brand.In the role of Senior Delivery Manager, you'll be responsible for leading a cross-functional team to deliver business and technology-based programs within defined Agile, hybrid and Waterfall methodologies to achieve desired business...
-
Sr. Applications Engineer
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Description (Sr.) Applications Engineer e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications.The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at...
-
Sr. Applications Engineer
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Description (Sr.) Applications Engineer e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications.The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at...
-
Sr. Technical Sales Consultant
vor 1 Woche
Central Coast, Österreich Ag 1 Source VollzeitSr. Technical Sales ConsultantAg 1 Source is looking for a Technical Sales Consultant for one of our valued clients to support and maximize high level sales and sales relationship management across the Australian market platform.This position ideally would have a candidate based out of a home office in the hub of the livestock industry of Australia, with...
-
Service Delivery Manager
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitJob Title Service Delivery Manager Job Description Summary Seeking a Service Delivery Manager to drive excellence in customer service, oversee operations, & optimise processes within their designated site portfolio.Job Description The Cushman & Wakefield service delivery team is responsible for the delivery of a range of property and facilities management...
-
Sr. Applications Engineer
vor 3 Wochen
Central Coast, Österreich Personal Mini Storage VollzeitThis post links directly to the Green Job post.Click to see the job post in a new tab.Canadian Solar - Sydney, NSW - Melbourne, VIC - Description Job Description (Sr.) Applications Engineer e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for...
-
Mgr Sales Development
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitAbout Lumen Lumen connects the world.We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly.Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency.People power progress.We're invested in providing the flexibility you need to thrive and...
-
Sr. Technical Sales Consultant
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitSr. Technical Sales Consultant Ag 1 Source is looking for a Technical Sales Consultant for one of our valued clients to support and maximize high level sales and sales relationship management across the Australian market platform.This position ideally would have a candidate based out of a home office in the hub of the livestock industry of Australia, with...
-
Service Delivery Manager
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry. Tailored CDC Academy and hands-on training provided. Free Parking onsite for employees About us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSr.Hydraulic Engineer: Become a Principal Engineer in Under a Year We are seeking a Senior Hydraulic Engineer with the potential to rapidly advance to the Principal Engineer position to play a pivotal role in driving the success of complex projects.Your expertise will be essential in managing the design, planning, and implementation of cutting-edge hydraulic...
