Regional Manager, Customer Experience Coaching
vor 2 Wochen
Regional Manager, Customer Experience Coaching (NSW)You are a sales professional who lives and breathes compassion and empathy. You have a genuine desire to help people to take action and your passion for coaching, to change behaviour and drive performance, is second to none.Who are we?InvoCare is a leading provider of funeral services in Australia, New Zealand and Singapore. We operate private memorial parks and crematoria and are also a leading provider of pet cremation services. We're dedicated to delivering exceptional customer experiences during some of life's most challenging moments and our commitment to compassion, excellence, and innovation sets us apart.Your next role:Our desire to continue to innovate and add value to our customers has led us to create a series of dedicated regional coaching roles. A newly created role in NSW/ACT for a Regional Manager, Customer Experience Coaching is now available, reporting to our Head of Coaching. The role will lead and develop a field team of customer experience coaches, ensuring they are equipped with the skills and knowledge to provide consistent and outstanding service to our customer service teams.If you can see yourself leading a team of coaches, and making a significant impact on everyone whose lives we touch, then we want to hear from you.Our key success factors:A sales leader with a strong customer service ethic.A passion for mentoring and coaching team members to enhance their performance.Excellent interpersonal and communication skills to motivate others and change behaviours.Ability to influence without authority, while leading by example and fostering a positive, results-driven environment.Excited to thrive in a 'greenfield' role with plenty of autonomy.Why Join InvoCare?We offer more than just a job; we offer a meaningful career with opportunities for growth and development. Join us in making a difference in the lives of our customers and their families.Apply Now:Submit your resume and wow us with why you would be a great fit for this roleAt InvoCare we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
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