Operations Manager
vor 1 Monat
For more than 25 years, Convido has been a preferred provider of extended stay accommodation, with the world's leading companies entrusting Convido with their corporate accommodation needs across Australia, New Zealand and the Philippines.
Convido is seeking an Operations Manager to lead our Perth, Australia operation.
Reporting into the Managing Director, this role is responsible for day-to-day operations, apartment inventory, guest service, revenue and growth aspects of the Perth operation.
Responsibilities Responsible for overseeing the Perth apartment accommodation operation and its commercial interests.In partnership with senior leadership, prepare strategic growth plan in line with company's overall national strategic plan.Engage with and manage all real estate and building management agents and companies.
Responsible for sourcing and setup of new leased and managed apartments.Ensure compliance with state legislation, regulatory requirements and company policies.Primary on-ground interface with customers and clients.
Resolve all customer concerns and address all feedback in a timely and professional manner.Organizing and executing pre-arrival and pre-departure apartment inspections.Oversight and management of all suppliers including cleaners, laundry, maintenance, utilities and other.Management of all building, apartment, key, access and security matters.Responsible for ensuring apartments meet brand standards.Meet and greet of all guests upon arrival.
Lead apartment induction process.In partnership with National Sales Team, support state-based business development and account management.Responsible for inventory and revenue growth of the Perth market.
Ensure that occupancy, apartment rates and revenues for the market are maximized.Other tasks/projects as discussed and agreed.Qualifications 5+ years of accommodation, hospitality, real estate and/or management experience.Strong attention to detail, organizational skills and ability to effectively multitask.Excellent verbal and written communication and time management skills.Demonstrates high level of personal energy and high productivity.Repairs and maintenance skills are a plus, but not essential.Teaming - building relationships.Excellent consulting and negotiating skills.Cultural Sensitivity / Ethnic Minded.Ability to be flexible and adaptable to change.Please note, need for work outside of normal business hours is expected.
This is a highly dynamic and autonomous role, requires excellent self-management and strong communication with internal and external stakeholders.
To be considered, you must be entitled to work in Australia, have a valid drivers' license and vehicle that can be used for work purposes.
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