Customer Support Officer
vor 4 Wochen
Are you passionate about delivering exceptional customer service?
Are you looking to get into government?
Our state government client is seeking experienced candidates for numerous Customer Support Officer positions.
This role plays a key role in supporting heavy vehicle operators as they navigate accreditation standards, processes, and legal requirements in WA.
Customer Support Officer – Heavy Vehicle AccreditationRate: $39.80 per hour plus SuperannuationLocation: Redcliffe, WAHours: Full-time – 38 hours per week Days: Monday to Friday (between 7am to 6pm + 30 min lunch break)Duration: Initial 3-month contract with possible extensionType: Temporary casual contract (no leave entitlements – casual loading included in rate)What You'll Do: Provide clear, timely, and accurate advice to transport operators, helping them understand and comply with the WA Heavy Vehicle Accreditation Scheme (WAHVAS) standards.Liaise with customers, respond to enquiries, and enter audit details.Monitor accreditation status and issue 28-day notices to operators to ensure timely action and compliance.Assist in conducting random and triggered audits, ensuring everything runs smoothly.Provide assistance to the helpdesk, resolving customer queries efficiently and with a focus on great service.Log customer details, feedback, and complaints with precision, ensuring a seamless experience for all stakeholders.Distribute publications, brochures, and technical information to customers, offering expert advice on relevant content.Establish and maintain effective working relationships with both internal teams and external stakeholders, such as transport operators and government agencies.Represent the client with integrity and professionalism during external audits and interactions.What We're Looking For:3+ years' experience in an administration and/or customer service role.Ability to understand and apply regulations, standards, policies, and procedures.Excellent research, analysis, and problem-solving skills.Proven experience building and enhancing stakeholder relationships.Top-notch organization skills to meet deadlines and handle multiple tasks.Great written communication skills.Pre-Employment Requirements:Full working rights within AustraliaCurrent National Police Clearance (or able to obtain if successful)Current C Class Driver's LicenceHOW TO APPLY:If you're ready to take on a dynamic role where no two days are the same, and you thrive in a fast-paced environment, APPLY NOW with your updated resume or contact Jesse at DFP Recruitment Perth via
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