Account Manager

vor 3 Wochen

Brisbane, Österreich Lightspeed Vollzeit

Hi there Thanks for stopping by
We're looking for an Account Manager at Lightspeed. You will be part of our APAC Hospitality Sales team, responsible for managing inbound sales for our hospitality venues based in the APAC market. Your role will involve working closely with a large range of merchants to build rapport, understand their objectives, and ensure they're getting the best solution possible to help them achieve their goals.
What you'll be doing:

Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers' needs and preferences.
Build trust and rapport and demonstrate active listening to support your focus of upselling and maximizing account growth in every customer interaction.
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
Demonstrate software solutions to customers, from core POS products to modules and upgrades.
Responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue.

And a little bit of…

Building strong retailer advocacy, increasing hospitality owners' empathy and understanding throughout the company.
Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

What you need to bring:

Experience in account management, sales development representative, or similar role carrying a sales quota.
Understanding of solution-based consultative sales in a SaaS environment.
Ability to use Salesforce.com and other technologies to manage and organize pipeline.
Entrepreneurial approach; you work smarter, not harder.
Good time management with strong organizational skills.

What's in it for you?

Ability to do your job in a truly flexible environment.
Genuine career opportunities in a company that's creating new jobs every day.
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners).
Unlimited paid time off policy.
Flexible working policy.
Health and wellness benefit of $500 per year.
Mental health online platform and counselling & coaching services.
Paid leave and assistance for new parents.
LinkedIn Learning license.
Rooftop with dining space and BBQ facilities.
Self-service cafe-style kitchen and fully stocked fridge, pantry & bar.
Weekly catered lunches for the entire office.
Exciting events hosted regularly by our Sydney Culture Club.
Brand new office space located in Redfern, NSW.
Dog friendly environment.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?We want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
Who we are:Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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