Customer Service Manager
vor 2 Monaten
Take the next step in your career as Customer Service Manager.
Lead, mentor, support, and assist your team to provide excellent service to residents.
01st November, 2024Join our newest property at UniLodge KensingtonDrive an outstanding resident experience and contribute to our great culturePermanent Full Time, 38 hours across a Monday to Friday rosterAt UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation.
Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels.
As we grow, we're seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better.
Join us and embark on an exciting journey to be the operator of choice.
What role will you playAs the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception.
You will be equipped to handle a fast-paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions.
Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go.
More specifically you will:
Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.Ensure accurate accounting of all resident related accounts for rental and sundries.Complete the check in and out process for our residents at the beginning and end of their tenancy.Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.What we're looking forSimilar work experience within student accommodation or hospitality industryStrong customer service focusThe ability to work autonomouslyDesire to work in a fast-paced, team-oriented environmentAbility to manage a diverse range of tasks independently and reliablyAbility to prioritise tasks and manage time effectivelyStrong communication skills, both written and verbalAbility to think creatively and independently solve problems, and escalate where requiredResolve questions, queries and issues raised by team members, residents and prospective residents/visitorsConfident computer skills including ability to use various systems and Microsoft SuiteUnrestricted work rights in AustraliaNational Police Check (completed within last 3 months), at your own costWorking with Children's Check (NSW)What we can offer you:Amplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face to face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsFull uniform providedInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations – Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career?If you think this role is the right fit for you, we would love to hear from you.
We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.#J-18808-Ljbffr
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