Service Availability Manager
vor 1 Monat
Service Availability ManagerLocation: Australia
Time Type: Full time
Posted On: Posted Yesterday
End Date to Apply: November 25, 2024 (11 days left to apply)
Job Requisition ID: 237451
Job ExpectationsBuild your career and Australia's future. Not many people can say they are working on building Australia's future.
With us you'll be doing just that, leaving a legacy for all Australians.
Plus, there's equal employment, great training, and true flexible working arrangements.
A bit about your role As a Service Availability Manager, you will drive all levels of operational excellence, resilience, and partner satisfaction across all nbn Interfacing Platform Services.
This includes managing associated Wholesale Broadband Agreement (WBA) obligations and other commercial contracts supported through IT Operational Platforms and key business transactions.
You will facilitate Program Delivery and Management initiatives in support of nbn's Customer Delivery teams, Residential and Business Partners, and our extensive Field Services and Delivery Partner base.
Ensuring effort and resources are focused appropriately based on identified areas of business priority to meet Customer expectations, you will direct individuals with the necessary skills and knowledge to execute via effective Lean-Agile practices.
A bit about you You will have several years of experience managing partner expectations and delivering outcomes.
Your background includes IT management, leading large cross-functional teams, and implementing alternate delivery approaches.
You excel in senior vendor and stakeholder management, driving capacity, value, and quality outcomes.
You are skilled in ITIL, business analysis, and have excellent communication skills, enabling you to present convincingly to senior management and stakeholders.
Your leadership is outcome-focused, and you provide strategic guidance on telecoms and IT.
Ideally you will have a background in Telecommunications, along with technical experience in operational monitoring products such as New Relic and/or Splunk.
You possess strong analytical and problem-solving skills and a deep understanding of telecommunications business processes.
You are autonomous in changing or developing processes and have a strong focus on service experience and partner satisfaction.
Life at nbnTo be part of nbn is to be part of something bigger.
There's so much more from here.
Our pioneering spirit drives us forward every day.
Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere.
We're continuing to create Australia's network—a network made for more.
Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working worldnbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
We champion equal opportunities for all employees.
If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via ) and we will adjust to meet your needs.
Where to from here?If you think this role might be for you, we want to hear from you.
Please apply by following the links and sending in your resume only.
We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is Permanent Opportunity and applications for this role will close Internally at midnight on 24th November 2024. To be eligible for this role, you must have full working rights in Australia. Worker TypePermanent
Time TypeFull time
About Usnbn is the team behind the design, build and operation of the nbn network - one of Australia's largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.
But the nbn network is so much more than access to fast internet.
A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment.
It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.
At nbn, you'll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day.
Things move quickly at nbn, and opportunities present themselves all the time.
At nbn, you have an incredible chance to broaden your skills and widen your horizons.
This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia's.
To apply, please follow the links and submit your resume.
No cover letter or selection criteria is required.
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