Service Coordinator
vor 1 Monat
Benefits Opportunity for career advancement with a global leader in healthcare solutionsCompetitive salary package with comprehensive training and onboardingImmersive and collaborative company culture centred around personal and professional developmentAbout the CompanyJoin a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions.
About the OpportunityOur client is seeking a dedicated Service Administrator to play a key role in customer and technician support.
As a Service Administrator, you will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across WA.
Responsibilities Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently.Act as the main point of contact for customers, handling inquiries professionally and providing prompt, helpful responses.Prioritize service requests and offer preventive maintenance guidance to improve customer experience.Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards.Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction.Skills and Experience Demonstrated experience in a customer service role, ideally within a service-oriented (B2B) field such as automotive or healthcareProficiency in Microsoft Office (Word, Excel, Outlook)Experience using Salesforce preferredStrong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time.Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction.How to ApplyClick "apply" or contact Rohan Lallbeeharry, Senior Recruitment Consultant, at or for a confidential discussion.
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