Cluster Operations Manager

We are an early-stage, high-growth startup operating at the interception of the hospitality industry and private equity investments.

We constantly work towards creating a profitable growth company that is a great place to work. To achieve this, we have brought together a world-class team, with experience in consulting, private equity, venture capital, and entrepreneurship.

We encourage our employees to take ownership, embrace collaboration and always challenge the status quo. To support our mission we have raised capital from AAA VC funds and angel investors experienced in building unicorns ventures.

As our Cluster Operations Manager, you will enhance operational efficiency, oversee performance metrics, and foster collaborative team environments to ensure seamless operations and positive partnerships in the management of an increased number of units in Austria.

**You will have an impact on**:

- Enhancing operational efficiency to manage an increased number of units without proportional resource expansion and ensuring efficient resource use and distribution
- Overseeing the P&L for Austria, ensuring targeted operating margins, and leverage local networks to identify opportunities for cost savings and revenue growth
- Implementing budgeting and financial control measures to optimize cost efficiency, maintain superior service standards, and monitor operational costs in line with targets, including key financial metrics such as occupancy rates and revenue per available unit.
- Regularly reviewing performance metrics such as guest satisfaction scores, property maintenance standards, property health score and financial reports, providing detailed analyses and actionable insights to senior management and stakeholders.
- Developing training programs and mentorship initiatives, conducting performance evaluations, career development discussions, to empower staff and ensure team success.
- Cultivating strong relationships with property owners, vendors, service providers, and tourism authorities, impacting smooth operations and fostering positive partnerships.

**What you will add**:

- You bring at least 2+ years relevant experience working in the hospitality industry as an Operations Manager, Room Division Manager, Front Office Manager or in a similar role where you have managed at least 100 units
- You have prior experience in a Team Lead position & you possess excellent team management skills
- Having previous experience with cost management and strategic decision making is a plus
- Being present in the office at least 2-3 times a week to providing leadership and guidance to local operations teams
- You have outstanding communication skills both in German (Native or close to Native) and English (C1)

**Our current benefits**:

- ** Work Environment & Support**: flexible work set-up combining office & remote work, flexible working hours
- ** Foods & Beverage**:free drinks, fruit and veggie baskets, beer, and pizza after All Hands
- ** Health**: Subsidized Qualitrain Subscription (includes: unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.)
- ** Laptop choice**:possible to choose between Windows Lenovo or Macbook
- ** Entertainment**:quarterly team events, Christmas party, summer party, budget for employee's birthday
- ** Travel**: Opportunity to visit our Berlin Offices

**What it means to join our Team**

You will be part of a hungry group of high-performance and experienced people from all domains. We will care for you and challenge you directly to become the best professional version of yourself. We believe in a culture of trusted ownership, caring meritocracy and constructive feedback where we elevate each other and challenge the status quo.

Join a young company with an entrepreneurial culture operating at lightning speed — we have global ambitions.