Customer Happiness Agent
Vor 6 Tagen
We celebrate diversity, foster inclusiveness and encourage individual expression in our workplaces. We want you to be your amazing authentic self, embracing your differences and individual experiences to help us change lives through the power of sport Runtastic is proud to be an equal opportunity workplace. Everyone is treated fairly regardless of race, gender, age, ethnic background, sexual orientation and expression, or other differences. Want to support hundreds of millions of people in their fitness journey? Join the Runtastic team and work for the adidas Running and adidas Training apps. As a strong part of our amazing Customer Happiness Team, you will act as an ambassador of our company and products, ensuring our millions of users are happy, engaged, and feel supported on their fitness journey. **You’ll contribute by**: - Providing accurate and individual support in written responses to our users by using the right tools and/or methods - Helping our users with their inquiries about our online and mobile services - Evaluating customer satisfaction through direct feedback from our users - Addressing and forwarding users’ questions to the respective stakeholders - Working with external stakeholders from adidas in topics such as adidas Runners and Creators Clubs - Collaborating with our Product, CRM, Communication, and Engineering teams by reporting technical issues and customer feedback **What makes you the right match**: - 2+ years of experience in customer support work - Enthusiasm for the digital world, new technologies, as well as for health and fitness - Passion for people and delivering high-quality customer care - Very good PC skills, familiarity with _GSuite_, and ideally fundamental knowledge of_ iOS_ and _Android_ devices - Native speaker proficiency in English; excellent German skills are a plus - Excellent communications skills (written as well as spoken) - Autonomous and independent working style - Strong self-organizational skills and ability to plan and prioritize your workload while always keeping a pleasant tone with the users - Vaild work permit for Austria **About Runtastic**: - Brand new offices with plenty of space for creativity and informal meetings - Working café, terrace, and a play zone with table soccer for the well-deserved breaks - Ongoing company parties and sponsored team events - Quarterly "days of new ideas" (DONI) to try out new concepts & work with a variety of team members - Holistic health package including subsidized massages, free psychological support, and health screenings - Free fitness activities like running and yoga, free gym access, as well as a calisthenics park on the rooftop terrace in Linz - Budget for participating in sports events - Fresh fruit and vegetables, healthy snacks, ice cream, and beverages all day long - All-team breakfast, provided by the company, every 2 weeks - Visa sponsorship (incl. assistance from our in-house experts) and relocation package Nationalities **41** Number of employees **280** Proud part of And here’s the fine print: Our salary range starts at EUR 30.100 gross per year. Your actual offer depends on your skillset and experience.
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