Venue Manager – Koi Toy

Melbourne hospitality management north pty ltd – Coburg VIC Position: Full-Time, Venue Manager Cuisine: Innovative Japanese Fusion Restaurant & Bar --- Lead the Experience Where Culinary Art Meets Cocktail Craft At Koi Toy, we don’t just serve meals—we create immersive, unforgettable experiences. As we continue to redefine fusion dining and innovative drinking, we are seeking a dynamic, hands‑on Venue Manager to oversee the complete guest journey. This is a pivotal leadership role for someone who thrives in a fast‑paced, creative environment and is passionate about both exceptional hospitality and elevated beverage culture. You will be the operational heartbeat of our venue, ensuring every detail—from the first cocktail to the final farewell—is executed with precision, warmth, and style. Venue Manager You will have full responsibility for the daily operations of the front‑of‑house, bar, and overall guest experience. Reporting directly to the ownership/General Manager, you will lead the service team, manage the bar program alongside our Head Bartender, and ensure financial and operational targets are not just met, but exceeded. Key Responsibilities Leadership & Team Development Lead, train, mentor, and schedule the front‑of‑house team (servers, hosts, bartenders, runners). Foster a positive, professional, and collaborative culture focused on exceptional service. Conduct regular training on service standards, menu knowledge, and cocktail offerings. Operational Excellence Manage all day‑to‑day venue operations, ensuring seamless service flow between the dining room and bar. Uphold and elevate Koi Toy’s standards of service, presentation, and cleanliness. Handle guest inquiries, feedback, and resolution with grace and professionalism. Oversee opening and closing procedures, maintenance, and facility management. Beverage Program & Bar Management Utilize your intermediate/advanced knowledge of bar operations, spirits, and mixology. Work in partnership with the Head Bartender to maintain cocktail quality, consistency, and innovation. Manage bar inventory, control costs, and contribute to the development of seasonal cocktail menus. Ensure compliance with all alcohol service regulations and licensing requirements. Business & Financial Acumen Manage reservations, optimize table turns, and drive revenue through strategic floor management. Monitor and report on key financial metrics, including sales, costs, and labor. Handle cash management, daily reconciliations, and reporting. Who You Are (Require working both Saturdays and Sundays) A proven leader with 3+ years of experience in a management role within a high‑volume, full‑service restaurant or cocktail bar. Possesses intermediate to advanced knowledge of spirits, wine, beer, and classic/modern cocktail techniques. Formal bar training or certification is a strong plus. A natural hospitality professional with impeccable guest relations skills and a calm, solutions‑oriented demeanor under pressure. A strong operator with excellent financial acumen (P&L understanding, inventory control, labor management). A skilled communicator and motivator who leads by example. Highly organized, tech‑savvy, and proficient with reservation system and POS systems. Has a valid food safety certification and understands local health & safety regulations. Why Join Koi Toy? Lead a Premier Venue: Take ownership of a respected and exciting dining and drinking destination. Creative Influence: Play a key role in shaping the guest experience and contributing to beverage programming. Competitive Package: Attractive salary, performance‑based bonus, and a share of gratuities. Growth Opportunity: Be a foundational leader in a growing culinary group. Team Culture: Work with a passionate, talented, and supportive team dedicated to excellence. Ready to Steer the Ship? If you are a leader who is as comfortable discussing Japanese whisky as you are managing a Saturday night service, we want to hear from you. Please submit your resume and a cover letter that outlines: 1. Your philosophy on creating a world‑class guest experience. 2. How your beverage knowledge has contributed to a venue's success. Email to: **@KOITOY.COM.AU @KOITOY_ Koi Toy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We thank all applicants for their interest; only those selected for an interview will be contacted. #J-18808-Ljbffr