Distribution & Repair Centre Manager

Overview Ingenico is the global leader in payment acceptance and services, operating in locations including Preston, Melbourne. The role is on‑site in the Operations Department and reports to the Head of Operations Pacific. Mission Statement We exist to transform the commerce ecosystem through purpose‑led innovation that enables our customers—and their customers—to do more with payments. Position Purpose The Distribution & Repair Centre Manager plays a critical leadership role within the Operations function, responsible for overseeing and continuously improving the performance of Ingenico Pacific’s warehouse, logistics, inventory management, repair, and test & clean operations. This role ensures operational excellence, high service levels, and capability development across all distribution and repair centre activities. It requires strategic thinking to drive process improvements, align operations with broader business goals, and serve as the principal representative for these functions within the Operations Leadership Team. Key Responsibilities Operational Management Lead end‑to‑end operations of the Distribution & Repair Centre. Ensure efficient inventory management, stock control, and warehousing processes. Oversee inbound and outbound logistics, shipping, and transport. Manage repair workflows for timely and high‑quality product servicing. Maintain compliance with safety and regulatory standards. Achieve customer and internal service level objectives. Plan and allocate workforce against forecasted workloads. Drive cost control initiatives and operational efficiency. Foster a high‑performance culture. Leadership Lead, coach, and develop a high‑performing team of Team Leads and Operators. Maintain clear and consistent communication across the department. Conduct regular one‑on‑ones and performance reviews. Compliance & Safety Ensure compliance with regulations and company policies. Implement and monitor health & safety protocols. Conduct risk assessments and manage incidents. Promote a proactive culture of safety and accountability. Stakeholder Management Build and manage relationships with key internal and external stakeholders. Provide timely and accurate operational reporting. Qualifications Minimum 5 years of leadership experience in large‑scale operations. Proven ability to manage large, diverse teams. Strong leadership and interpersonal skills. Solid understanding of Occupational Health & Safety principles. Proficiency in warehouse management systems and ERP tools. Strong grasp of best practices in distribution, repairs, and logistics. Strategic thinking and effective problem‑solving skills. Excellent communication and presentation abilities. High emotional intelligence and resilience. Strong stakeholder management and decision‑making under complexity. Relevant tertiary qualifications or certifications preferred. Experience in the payments industry is advantageous but not essential. Direct Reports Team Leaders and Individual Contributors across Dispatch, Incoming Asset Control, Test & Clean, Repair, Keyloading, Stock Control, and Warehouse functions. Compliance & Information Security Adhere to company health and safety standards. Comply with all company policies and procedures. Pass background and police checks as required. Protect confidential and sensitive company information. Promptly report any information security breaches. Values Our values guide how we move commerce forward—they shape our actions, decisions, and interactions every day. Employment Details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Distribution, Supply Chain, and Management Industries: Financial Services and Information Services Location: Preston, Melbourne, Victoria, Australia Additional Information Referrals increase your chances of interviewing at Ingenico by 2x. #J-18808-Ljbffr