Service Co-Ordinator

vor 12 Stunden

City of Melbourne, Österreich BGIS Vollzeit

About the business AESM provides a comprehensive range of fire protection and maintenance services. Established in 2003, we pride ourselves on providing excellence in sales, service, and installation of fire protection equipment throughout Victoria. The Role We have an exciting opportunity for aFull-Time Service Co-Ordinator. This role would suit an individual who is enthusiastic about contributing to the success of our business. You will join our administration team to support our increasing client base to ensure we are able to provide outstanding customer service. The position will be suited to a self-motivated person, ongoing training and support will be provided for the successful candidate, responsibilities will include, but not be limited to: 1. Scheduling & Dispatching Schedule and allocate service technicians based on priority, skillset, and availability. Coordinate urgent callouts and ensure timely response to service requests. Adjust schedules as required due to emergencies, delays, or client changes. 2. Customer Communication Act as the primary point of contact for customer enquiries, updates, and scheduling. Provide clear communication regarding technician arrival times, delays, and job statuses. Maintain a high level of customer service and professionalism. 3. Administration & Documentation Create, update, and close service jobs within the service management system. Process service reports, timesheets, purchase orders, and invoices as required. Ensure all compliance and safety documentation is completed and stored correctly. Support technicians with job details, site access information, and required materials. Coordinate equipment, tools, vehicles, and parts needed for scheduled works. Assist with tracking job progress and ensuring completion deadlines are met. 5. Reporting & Compliance Maintain accurate records of completed and pending service work. Assist in preparing monthly service reports for management. Ensure all service activities comply with company policies and industry standards. Experience Previous experience in a service coordination, scheduling, dispatch or administration role is desirable. Strong communication and organisational skills with the ability to manage completing priorities in a fast-paced environment. Proficient in Microsoft Suite and comfortable using other office and job management software. #J-18808-Ljbffr

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