Customer Service

Customer Service & Supply Chain Coordinator, Agriculture Join to apply for the Customer Service & Supply Chain Coordinator, Agriculture role at Orica . Base pay range A$100,000.00/yr - A$105,000.00/yr Direct message the job poster from Orica. At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 14,000 across the world. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work. About the Role We are seeking a proactive Customer Service & Supply Chain Coordinator to join our Agriculture business at Cannon Hill, Queensland . You will manage and optimise ammonia deliveries , ensuring exceptional customer satisfaction and compliance with all legislative and company requirements. This role is critical to maintaining continuous supply to farms and supporting operational excellence. The position is a 8/6 roster and will be required to attend the Cannon Hill office whilst on shift. What you will be doing Ensuring compliance with all relevant Anhydrous Ammonia legislation and company standards. Communicating regularly with contracted linehaul providers to deliver best‑practice customer service. Verifying farm safety data templates submitted by accredited resellers for compliance. Planning and optimising delivery schedules to maintain uninterrupted supply to farms. Monitoring daily requirements with farms (via phone or text) and adjusting plans accordingly. Managing delivery dockets for carrier loading at Kooragang Island and Yarwun. Collaborating with team members to address breakdowns and schedule changes promptly. What you will bring Previous experience in a customer facing/customer service environment is essential. Previous experience in a supply chain coordination role would be highly regarded. Previous agriculture experience would be highly regarded. Exceptional verbal communication skills are essential to this role as you will be talking on the phone directly with farmers and contracted linehaul providers. Problem solving skills, coupled with attention to detail are essential. Advanced computer skills, particularly MS Excel, a working knowledge of SAP would be highly regarded. Ability to work effectively as part of a small, high-functioning team. Confidence, resilience, and adaptability in dynamic environments. Ability to make sound decisions and embrace feedback. What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military, or veteran, marital or disability status. Seniority level Associate Employment type Full‑time Job function Customer Service Industry Mining #J-18808-Ljbffr