Billing Support Officer

1 week ago Be among the first 25 applicants At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. YOUR ROLE IN OUR FUTURE – Pathology Billing Support Officer 1yr Fixed Term Full Time (1 EFT) Grade 2 (HS2) Salary + Super + Salary Packaging 5 Weeks Annual Leave, Novated Leasing Options, monthly ADO's About the team Victorian Department of Health has endorsed the initiative to restructure existing public pathology by bringing together laboratories into pathology networks operating under a lead Health Service. Pathology services from the Royal Melbourne Hospital, Peter MacCallum Cancer Centre, the Royal Women’s Hospital and the Royal Children’s Hospital will transition to a single pathology service. This creates an exciting opportunity to strengthen the scope, scale and reach of pathology services across the Parkville precinct to benefit all Victorians. This role will transition to the new lead health service for pathology services once determined. About the role The successful incumbent will provide support to the Business Manager, to ensure effective and efficient Pathology Billing, accounts receivable, accounts payable and end of month reporting. They will support the Business Manager to meet targets according to departmental policies and procedures and contribute to their continuous improvement and other revenue improvement initiatives. There will be an expectation that this person will provide best based practice, and they will adhere to Peter Mac Policies and Procedures. This position is responsible for: Accurately generating and collecting patient accounts Follow up and collection of outstanding invoices in a timely manner Ability to troubleshoot invoice issues and queries from pathology and finance staff. Collaborating with internal and external stakeholders Providing exceptional customer service to patients and staff Participating in continuous improvement projects and playing a role in automation developments as a billing subject matter expert Implementing effective strategies to support revenue growth and maximise debtor About you The ideal candidate will meet the following essential requirements: Experience and good working knowledge of billing/invoicing and debtor collection. Computer literacy skills (Word, Excel) and knowledge of billing and finance systems; including skills in LIS Ability to demonstrate a high level of data integrity, accuracy and attention to detail. Ability to work autonomously to achieve pathology financial targets Analytical and problem-solving skills Ability to adapt to change and new processes Effective communication skills with ability to develop and maintain positive professional relationships with various hospital personnel across a range of organisational directorates Excellent interpersonal, communication and negotiation skills Customer focused and provides high standard of service and support to staff and patients Works well in a sensitive/high volume environment Benefits We offer a range of benefits which support our people both personally and professionally, including: Up to $11,660 in salary packaging to increase your take home pay Discounted health insurance and eye care A comprehensive health and wellbeing program Public transport options at our doorstep and end of trip facilities for cyclists Onsite eateries and coffee shops and inviting rooftop garden spaces Pathways for professional development and new career opportunities Five weeks annual leave, 17.5% leave loading & monthly ADOs Flexible, hybrid working practices Inclusion and belonging Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply. Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment. For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion. Hiring Manager: Joyce Seria Contact Number: +61 Applications Close 2 December 2025 Seniority level Mid-Senior level Employment type Full-time Job function Finance, Accounting/Auditing, and Administrative Industries Hospitals and Health Care and Public Health #J-18808-Ljbffr