Customer Service Advisor

Job Description Job Number: IF Hours: Monday to Friday, 8:00 AM – 4:30 PM Location: Molendinar At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. About the role As a Customer Service Advisor, you’ll be the first point of contact for our members, ensuring their automotive service needs are met with professionalism and care. You’ll coordinate service appointments, manage quotes and invoices, and liaise between customers and technicians to keep everything running smoothly. Responsibilities Welcome customers and assess their automotive service needs. Explain service options, repairs, tyres, and parts availability clearly. Prepare accurate quotes and invoices. Schedule service appointments and manage workflow. Source parts and maintain inventory records. Ensure compliance with RACQ safety and operational standards. About you Strong knowledge of automotive services, tyres, and parts. Previous experience in customer service advisor role (1–3 years preferred). Excellent communication skills and ability to explain technical details simply. Organised, detail-oriented, and able to manage competing priorities. Proficiency in Microsoft Office and point-of-sale systems. Automotive industry experience highly regarded. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you Our employee benefits are designed to enrich your work life, your home and the community you live in; some of these include: Financial benefits and discounts on a range of banking, assistance and insurance products. Paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. Flexible working and leave options: parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Wellbeing discounts: health programs, annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Investment in development: in-house development programmes and access to an extensive digital learning platform. Please Note To objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at #J-18808-Ljbffr