National Customer Service Manager
Vor 2 Tagen
Allied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers. Our heritage encompasses more than 100 years of flour milling and food ingredient expertise. We have a reputation for excellence in customer service, product supply, technical expertise, quality, and we focus on the safety and engagement of our employees. We are committed to building a great future by enhancing individual and team success, encouraging diversity, and supporting innovative thinking. National Customer Service Manager – join the team at our head office in Macquarie Park, NSW or our Tennyson, QLD site, on a full-time permanent basis. As the National Customer Service Manager, you are the glue that holds the company together, ensuring seamless communication between customers, sales channels, and internal teams. You will lead a dynamic team of 12, managing customer interactions across multiple sales channels including retail, wholesale, and e‑commerce. Your role is pivotal in maintaining customer satisfaction, driving operational efficiency, and supporting the company’s growth in the competitive FMCG landscape. Key Accountabilities Lead, coach, and develop a 12‑person customer service team. Oversee multi‑channel customer service operations (retail, wholesale, route, e‑sales). Act as the primary liaison between customers, sales, logistics, and supply chain. Resolve escalations with professionalism and urgency. Refine processes to improve service levels and team efficiency. Report on KPIs and service metrics. Support promotions, launches, and cross‑functional initiatives. Champion a strong customer‑first culture. Drive continuous improvements in customer service. Qualifications 10+ years’ leadership experience in Customer Service. FMCG or fast‑paced industry background (highly advantageous). Strong leadership and people‑development capability. Excellent communication and conflict‑resolution skills. CRM/ERP experience and confidence with customer platforms. A calm, organised, and hands‑on leadership approach. Resilience, adaptability, and a customer‑first mindset. Willingness to travel interstate. Relevant tertiary qualifications (Customer Experience, Hospitality or similar) or equivalent experience. This role can be based in either Macquarie Park (NSW) or Tennyson (QLD). Please specify your preferred location when applying. Benefits Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work. Work/life balance. Access to Employee Assistance Program (EAP). Living our Values: Act as One, Better Every Day, Own It, Think Differently, and Enjoy the Ride. You’ll be part of a collaborative organisation that prioritises customer satisfaction, operational excellence, and continuous improvement. We champion safety, quality, sustainability, and our APCHAMP values in everything we do. As we grow, we want people who grow with us — so if you’re adaptable, curious, and love building high‑performing teams, we’d love to meet you. Apply now and take the next step in your Customer Service leadership career. We appreciate every application and will reach out to shortlisted candidates. #J-18808-Ljbffr
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