Customer Service Representative

Customer Service Representative (Contact Centre) – Full Time, Hybrid Opportunity NRMA Sydney, New South Wales, Australia We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference. Job Description Become a part of NRMA as an Inbound Customer Service Representative, where you'll be the reassuring voice supporting our members and customers when they need a hand most. You'll serve as the initial point of contact for roadside assistance calls, providing prompt and helpful service to our members and customers. Be a part of our team where you can build valuable skills, grow with a trusted brand and make every day meaningful. Important Details Start Date: 9th February 2026 (we are recruiting now so you can take leave at the end of the year and have a secure role organised once you're back feeling refreshed) Hours: Full time Permanent position (35 hours per week) Roster: Full commitment to a 3-week rotational roster between the hours of 5am-midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable. Location: Hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 60km from Sydney Olympic Park or Gosford Central. Leave: Due to peak season, leave requests cannot be supported from February until end of April 2026. What You’ll Bring Thrive in a fast-paced, high-volume environment and keep their cool under pressure Are resilient and able to maintain focus during unexpected challenges, and quickly bouncing back from difficult situations with positivity, enthusiasm and can‑do attitude Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required Show empathy and a solutions focus, making every member feel heard, safe and supported Have outstanding listening and communication skills and act with professionalism and discretion Are tech‑savvy, detail‑oriented, and comfortable navigating multiple computer systems Are self‑motivated and able to work autonomously in a remote team environment Love being part of a team, connecting virtually and in person with colleagues While previous contact centre experience is highly regarded, it is not essential – we will provide all the training and support you need to get started and thrive What’s in it for you? Great pay and perks: Earn shift loadings for early, late, weekend and public holiday work plus eligibility for KPI bonuses (after induction period and becoming eligible for the next quarter) Time for you: 5 weeks of annual leave plus a special “Me” day after your first year Awesome discounts: Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. The Recruitment Process Apply today and we will ask you to answer a couple of important screening questions to ensure this is the right role for you. If suitable you will be invited to complete an online assessment and then may be required to attend a virtual information session and an interview where you can learn more about the role and the NRMA. If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session. All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks. Apply now and help keep Australia moving – one call at a time Visit our careers site to find out more #J-18808-Ljbffr