Scaled Customer Success Manager Sydney

vor 2 Wochen

Sydney, Österreich WalkMe Vollzeit

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. Scaled CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale. What You'll Own Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization Use your in-depth knowledge of WalkMe’s technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to WalkMe builders, adapting communication to suit each audience Actively monitor and measure your impact towards growing customer health, product adoption, and revenue Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format Identify trends for common customer challenges and actively suggest ways to address them What You Need to Succeed 3+ years of experience in Customer Success,

  • Scaled Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich WalkMe Vollzeit

    Overview WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...

  • Scaled Customer Success Manager Sydney

    vor 2 Wochen

    Sydney, Österreich WalkMe Vollzeit

    WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...

  • Scaled Customer Success Manager — Global Accounts

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Asana Vollzeit

    A leading collaboration software company in Sydney is seeking a Scaled Customer Success Manager to enhance customer satisfaction through tailored engagements. The role demands 3+ years in account management or customer success, emphasizing strong communication and analytical skills. Successful candidates will be empowered to foster self-sufficiency among...

  • Scaled Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich WalkMe Vollzeit

    Overview WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...

  • Customer Success Manager, Scaled Accounts

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Asana Vollzeit

    Overview At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries,...

  • Customer Success Manager, Scaled Accounts

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Asana Vollzeit

    Customer Success Manager, Scaled Accounts Get AI-powered advice on this job and more exclusive features. At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and...

  • Customer Success Manager

    vor 4 Stunden

    Council of the City of Sydney, Österreich Sharp & Carter Vollzeit

    Overview This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100,000.00/yr - A$140,000.00/yr Direct message the job poster from Sharp & Carter Opportunity A long-standing HR SaaS organisation is looking for their next Customer Success Manager -...

  • Senior Customer Success Manager

    Vor 6 Tagen

    Council of the City of Sydney, Österreich The Nudge Group Vollzeit

    Direct message the job poster from The Nudge Group Founder / Publisher / Podcast Host / Members Clubs / Recruitment A profitable, founder‑led SaaS business is entering an exciting new phase of growth. They’ve scaled sustainably without external investment and are now pushing into new territory, new systems, major platform releases, and a more experienced...

  • Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich Darktrace Vollzeit

    Join to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000...

  • Key Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich StudentUniverse Vollzeit

    Overview Key Customer Success Manager - Sydney, NSW Apply now Refer a friend Job no: Brand: Corporate TravellerWork type: Full time, HybridLocation: Australian Capital Territory, New South WalesCategories: Corporate & Group Travel The purpose of the Key Customer Success Manager is to drive customer profitability, retention, and growth. In addition, there is...