Customer Success Manager, Scaled Accounts

Customer Success Manager, Scaled Accounts Get AI-powered advice on this job and more exclusive features. At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. This role is based in our Sydney office with an office‑centric hybrid schedule. The standard in‑office days are Tuesdays, Wednesdays, and Thursdays. Most Asana employees have the option to work from home on Mondays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in‑office requirements. What you’ll achieve: Work with Asana customers across industries, functions, countries and stages of their customer journey in both time‑bound 1:1 and scaled manners Drive customer outcomes and value via time‑bound engagements by conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision Consult on change management to help customers more easily adopt Asana as a way of working Lead design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana Empower customers to become self‑sufficient Asana champions, solving for their immediate needs while focusing on their long‑term success, value realisation, and retention Co‑create strategies and plays with the global Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results Proactively partner with Sales and Renewals to flag at‑risk accounts, provide customer insights, and highlight expansion opportunities and retention risks Serve as the voice of your customers cross‑functionally, providing feedback to the Product team and broader business About you: Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making 3+ years of account management, customer success, or consulting experience Strong team player Analytical mindset – able to utilize data to make decisions Customer‑centric – devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible Solid communicator – able to communicate confidently & concisely with all audiences (from cross‑functional team to customer executives) Self‑motivated and curious – able to work effectively in a highly ambiguous, ever‑changing environment Driven and process‑oriented What we’ll offer: Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. For this role, the estimated base salary range is between 111,200 AUD – 123,200 AUD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long‑term savings or retirement plans In‑office culinary options to cater to your dietary preferences About Asana Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in‑person collaboration, incorporating flexibility that adds hybrid elements to our office‑centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. Equal Opportunity Statement Asana is an equal‑employment opportunity employer. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, disability or veteran status. We also provide reasonable accommodation to qualified applicants and employees with disabilities. #J-18808-Ljbffr